Middle CRM Manager

Company Description

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for a Middle CRM Manager to join our team.

Job Description

• Develop and optimize promotional, trigger-based, and transactional communications
• Enhance existing and explore new customer communication channels (email, push, SMS, in-app)
• Work with key metrics: Retention Rate, Reactivation Rate, MAU, DAU, Bonus Rate
• Audience segmentation: cohorts and user groups
• Configure and launch bonus and promo mechanics tailored for different audiences
• Create and validate hypotheses to improve company performance
• Automate successful tests and scale proven solutions
• Collaborate closely with internal teams: content, analytics, marketing

Qualifications

• 1+ year of experience in the gambling industry (casino / sports betting) as a CRM / Retention Manager
• Strong analytical skills and ability to work with data
• Adaptability, responsibility, flexibility
• Readiness to work in a high-load, fast-paced environment
• Knowledge of and ability to navigate sports events (football, UFC, etc.)

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!