Research Manager

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

As we’re growing to become the biggest and most loved brand, we are looking for: Research Manager (Philippines/India/Pakistan)

Job Description

The Research Manager will report to the Head of Research and Trends. In this role, they will work closely with commercial, partnership, product and marketing managers to uncover unique competitive insights into current customers and prospect customers that drive business outcomes.

We are looking for quick learners, self-starters and strategic thinkers without hesitation for execution.

The Research Manager will, under the guidance of the Head of Research and Trends, lead the Brand Health, NPS and CES research initiatives on an ongoing basis for Singapore, Pakistan and beyond. They will also lead other customer and consumer research initiatives for Circles current market and potential new global markets as and when required.

The candidate ideally should be familiar with DIY tools and software (SurveyMoney, Toluna Start, UserTesting, DisplayR, etc.) or should be tech-savvy and able to pick them up quickly with a keen eye and curiosity for know-how. When required, they will also work closely with our research agencies for relevant projects.

The Research Manager will also support the Research and Trends team to build out thought leadership within and outside Circles.Life (research newsletter, research synthesis and external research thought leadership blog).

As a key member of our team, your responsibilities include:

Project excellence

Fulfill monthly, quarterly, annual management reporting requirements for our Brand Health, CES and NPS programs
Discover and understand stakeholder research needs
Formulate well thought out research plans
Build clear, efficient but realistic project timelines and manage stakeholder expectations
Manage vendor relationships if applicable
Build business-relevant analysis plans
Go beyond the obvious to investigate data from different lens and understand the deep underlying insights
Write clear analytical storylines and build appropriate visualisations to bring the insights to life
Present insights in a clear and engaging manner to stakeholders to inspire actions

Thought leadership

Build syntheses of earnings from internal research and external sources
Build and maintain best practices in brand, communication and experience measurement
Contribute to the monthly Research and Trends newsletter

The ideal candidate should possess the following:

5-7 years of experience in brand consultancy, consumer insight or market research either on the agency or client side

Must have :

Able to work with stakeholders from manager level and up
Able to prioritize and manage projects well
Comfortable working across both quantitative and qualitative research disciplines
Intermediate knowledge of statistics (significance tests, sampling, regression and correlations, correspondence mapping, driver analysis and other brand analytic techniques)
Advanced knowledge of brand and communication tracking and creative development
Advanced knowledge of branding and advertising
Advanced knowledge of customer experience research and management
Ability to think both strategically and tactically with strong attention to detail
Able to operate independently
Mastery of self discipline and driving discipline within the organization
Acts with integrity and respects others
Humble and actively looks to know and learn more
Being Bold and dares to innovate
Passion for the company mission of giving power back to customers

Sign Off

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

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