Customer Account Representative

Company Description

About Us
At Messa Sync, we empower businesses by bridging innovation with real-world solutions. Based in Los Angeles, CA, we specialize in business strategy, operations, and client success. Our team thrives on creating meaningful partnerships with clients and fostering long-term growth for both parties. We’re driven by a commitment to professionalism, performance, and results.

Job Description

Job Description
Messa Sync is seeking a detail-oriented and client-focused Customer Account Representative to join our team in Los Angeles. This role is responsible for managing and nurturing client relationships, addressing account inquiries, and supporting day-to-day operational needs. The ideal candidate has strong communication skills, a professional demeanor, and a dedication to ensuring customer satisfaction.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Maintain accurate client records and process account updates
• Address client questions, concerns, and service requests in a timely manner
• Coordinate with internal departments to fulfill client needs
• Monitor account activity and ensure service standards are met
• Prepare reports and documentation related to account management
• Support account onboarding and client retention initiatives
• Identify opportunities for process improvement and client satisfaction

Qualifications

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)
• 1–2 years of experience in customer service, client support, or account management
• Strong organizational and communication skills
• Ability to multitask and work independently under minimal supervision
• Proficiency in Microsoft Office Suite and data entry systems
• Problem-solving mindset with a commitment to delivering quality service

Additional Information

Benefits

• Competitive Salary

• Professional development and growth opportunities

• Supportive Team Environment

• Comprehensive training and onboarding
• Paid time off and holidays
• Health, dental, and vision insurance options