Customer Support Agent (Vietnamese Speaker)

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

⭐ Sofia Stars is growing tremendously, and we continue to conquer new countries!

🇻🇳 Now we're looking for Vietnamese speaking Customer Support Agents to join our team and make his own contribution to our products.

💼 Your Shift

Working Hours: 09 AM - 18 PM, 14 PM - 23 PM and 17 PM - 02 AM which is rotating each week

Working days: 5 days work, 2 days rest on a wish based schedule 1 month in advance;

‼️ IMPORTANT: This position is office based, our office is located on 51, Blv. "Cherni Vrah", Office "Energy Tower". Additionally, the job requires a work permit from your side.

🙋‍♀️ Entry level position - you can apply with little or no experience.

✅ Responsibilities:

✔️ Providing support in Vietnamese and English by email and Live chats;

✔️ Processing with great attention to details and content;

✔️ Identifying clients' needs and proactively proposing solutions;

✔️ Focusing on customer expectations and satisfaction;

✔️ Working closely with our team to improve and establish the necessary processes.

✅ Qualifications:

• ✔️ Proficiency in Vietnamese and English, both written and spoken;
• ✔️ Proactive person with good support/sales skills;
• ✔️ Strong communication and negotiation skills;
• ✔️ Attention to detail;
• ✔️ Previous experience as a support agent will be considered an advantage.
• ✅ Why Sofia Stars?
• 💰 Competitive salary and attractive bonus scheme - up to 50% monthly bonuses;
• 🍎 Monthly food vouchers (200 BGN);

💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

🌍 Working in a dynamic International company;

🚕 Taxi Vouchers;

🌴 Up to 25 paid leave days;

🏥 Six additional days of undocumented sick leaves;

🎁 Birthday, wedding and newborn gifts;

⚽ Multisport Card;

• 🧗‍♂️ Team-building events and activities;
• 🌆 Sunny, spacious office;
• 🍔 Food vouchers, breakfast, fruits, and snacks available in the office;
• 📈 Ability for career and professional growth within the company;
• Ready to shine? Let’s make it real.
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