Client Retention Specialist

D&M Leasing is growing and currently seeking a Client Retention Specialist/Business Development Center- BDC Representative to join our team. 
Responsibilities:-Skillfully handle heavy incoming phone and online inquiries-High outbound phone work expectations for prospective clients-Record customer information and feedback in our specialized software system-Coordinate appointments and follow up with customers who missed appointments-Maintain an in-depth understanding of our product offerings-Always uphold strict confidentiality-Demonstrate professionalism and respect in all interactions, whether on the phone or online Qualifications:-2 years of transferrable experience required-Dealership experience preferred but not required-Heavy call volume experience of outbound and inbound-Essential multitasking and stress management skills-A high sense of urgency and a commitment to making sound decisions-Effective time management to meet and exceed company metrics and goals-Self-motivated and independent, not discouraged by receiving no’s on the phone

 Benefits:-Medical, Dental, Vision, 401k matching-Highly Rated Dealership- Receiving dealer rater awards, 800 reputation awards, and best places to work awards-Opportunity for Career Growth-Ongoing training and development provided.
Key Details:  Work Schedule: Monday to Friday, 8:00 am to 5:00 pm at our Dallas officeCompetitive base of $54,000 plus uncapped commission earnings that average $30,000-$50,000
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