Centre Manager- Rangiora

What You'll Be Doing | Mō te Tūranga

We’re looking for a confident and experienced leader to take charge of our Rangiora AA Centre. As Centre Manager, you’ll be responsible for overseeing the day-to-day operations of a busy and customer-focused environment, while guiding your team to deliver exceptional service and achieve performance goals.

This is a hands-on leadership role where your ability to inspire, coach, and drive results will be key to the centre’s success. You’ll be the face of the centre, ensuring smooth operations, fostering a positive team culture, and delivering outcomes that reflect the AA’s commitment to excellence

Key responsibilities will include:

• Building and maintaining strong relationships with nominated AA agents and contractors.
• Coaching and developing your team through clear communication, goal setting, and effective sales management strategies.
• Managing the induction, training, development, and performance of all centre staff.
•   Monitoring operational performance and implementing improvements to enhance customer experience.
• Ensuring compliance with AA policies and procedures, and maintaining a safe, professional environment.
•    Supporting wider organisational initiatives and contributing to strategic planning.

About You | Mōu

You’re a people-focused leader with a track record of success in customer-facing environments such as retail, insurance, or banking. You know how to bring out the best in others, and you’re equally comfortable leading from the front or rolling up your sleeves to support the team.

You thrive on building strong relationships, managing competing priorities, and creating a workplace culture that values collaboration, accountability, and continuous improvement.

To succeed in this role, you’ll also bring:

• Proven leadership experience in a customer-focused or sales-driven environment
• Strong written and verbal communication skills
• Solid computer literacy
• A proactive approach to problem-solving and decision-making

What We Offer | Ngā āhuatanga kei a mātou

• A team who invests in your ongoing growth and development and provides access to online learning modules for free
• Discounts across our range of products, including insurance and free AA membership for you and your whanau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• An inclusive and diverse work environment

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.1 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day.  We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.