Head - Ops Compliance, Risk and Organisation & Methods

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Overview:

As the Head of Ops Compliance, Risk and Organisation & Methods, you will be a key leader responsible for establishing a robust first line of defense within Group Operations (GO). You will oversee critical functions including compliance, operational risk, and Organisation & Methods (O&M) to ensure the bank's processes and controls are secure and aligned with regulatory standards. This role involves advising business units on regulatory requirements and governing operational risk that may arise from inadequate processes, people, systems, or external events. You will also be responsible for managing the bank's policies and Standard Operating Procedures (SOPs).

This role reports to the Head of Group Operations. 

Key Responsibilities And Accountabilities:

Functional (Job Responsibilities)

Ops Compliance

• Implements the bank's Compliance frameworks, reviews, and updates policies and procedures to ensure they comply with legal and regulatory requirements.
• Acts as the single point of contact for all compliance matters related to GO, in consultation with Group Compliance.
• Drives and facilitates compliance awareness initiatives to build a strong compliance culture across GO.
• Takes overall responsibility for the completion of compliance self-assessments for GO.
• Ensures timely and accurate regulatory reporting and escalates any compliance issues to management and Group Compliance.
• Works closely with Group Compliance to ensure new legislation and regulations applicable to GO are implemented in a timely manner.

Operational Risk

• Implements the Operational Risk Management process to identify and measure risks, and proposes new controls and risk mitigation plans.
• Provides oversight of the risk profile by reviewing Risk and Control Self-Assessments (RCSA) and self-audit checks to ensure the effectiveness of existing controls.
• Reviews audit reports to identify root causes and implements controls to prevent similar occurrences.
• Tracks the effectiveness of controls and reports significant operational risks or losses to management.
• Organisation & Methods (O&M)
• Reviews and develops operational policies and procedures, ensuring they are up-to-date and in line with the latest guidelines.
• Serves as the central custodian for policies, SOPs, Management Committee TOR, and vendor agreements.
• Manages the documentation and annual review of the bank's policies and SOPs

Jobholder Requirements

• Malaysian Citizen.

Education/Qualification

• A Degree in Accounting, Finance, Banking, Economics, or Law, or a related discipline is required.
• Certification or qualification in compliance, risk, and governance is an added advantage

Experience/Requirements

• Minimum 10 years’ managerial experience in a banking and financial Institution with responsibility for managing compliance or legal risk, banking operations, operational risk management and process governance.
• Knowledge of legislative aspects/regulatory requirements of banking and financial institutions and banking products is a key requirement
• Demonstrable ability to effectively communicate, both orally and in writing, through all levels of the organization.
• Good leadership skills, with the ability to see the big picture without losing attention to detail.
• Possesses analytical and critical thinking. Attentive to details and possesses investigative nature

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.