Billing and Collection Assistant

The Billing and Collection Assistant acts as a strategic liaison between the business unit and the centralized Shared Services Center (SSC), focusing on billing, credit, collections, and revenue-related functions. This role ensures that processes around customer billing, collections, and revenue recognition are tightly aligned with commercial operations, and contributes to business decisions by providing financial insights and performance analysis.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

Billing & Credit Coordination

• Interpret and relay customer billing requirements, pricing structures, and contract
  specifics to the SSC
• Review and approve or escalate non-standard billing terms, discounts, and credit limits
• Oversee the accurate and timely issuance of invoices in partnership with SSC

Collections Management

• Analyze accounts receivable aging and generate customer-level collection forecasts
  Collaborate with SSC on complex collection issues and escalations
• Work with Sales and Account Management teams to assess payment risks and define
  collection strategies

Financial Analysis & Reporting

• Monitor and report on key AR performance indicators (e.g., Days Sales Outstanding,
  bad debt, aging trends)
• Deliver insights into customer payment patterns and credit risk exposure
• Provide AR and billing data inputs to support budgeting and cash flow planning

Revenue Assurance & Compliance

• Ensure revenue recognition practices are in line with delivery milestones, invoicing,
  and contract terms
• Work closely with Revenue Accountants and SSC to ensure timely month-end closings
• Support internal and external audit activities related to billing, AR, and revenue
  recognition

Stakeholder Collaboration

• Partner with cross-functional teams including Sales, Legal, and Account Management
  on billing and collections terms
• Serve as the main point of contact for the BU in liaising with SSC billing and AR teams
  Resolve billing disputes efficiently and coordinate resolution efforts with relevant
  stakeholders

EDUCATION, TRAININGS, LICENSES REQUIRED

• Graduate of any Business Course
• With at least 2 years of work experience in related track