Reservations Sales Agent, Mindil Beach Casino Resort

The opportunity

Delaware North Australia is hiring a full-time Reservations Sales Agent to join our team at Mindil Beach Casino Resort in Darwin. As a Reservations Agent, you will be responsible for liaising with guests on the phone, selling our hotel, and confirming and inputting reservation information. If you want to make an impact on a traveler's day, we offer plenty of opportunities to learn and grow; apply today! 

What we offer

THE CITY - Darwin is a tropical paradise with summer all year long. Just a few steps away from some of the most beautiful National Parks in Australia where hiking, camping or fishing take on a whole new meaning

THE OFFICE - A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three minute drive from the CBD

THE TEAM - We are focused on growing a team that enjoys each other's company and love creating the best work possible

TRAINING - Thanks to the Delaware North global network, we have access to thousands of online courses and resources

EXTRA’S - Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining and accommodation

What you will do?

• Manage a high volume of guest telephone enquiries, converting sales and reservations through exceptional customer-relationship skills  
• Maintain strong knowledge of our products to provide guests with accurate and immediate information in areas including room rates, types, and their availability  
• Liaise with our past guests and direct clientele, tailoring specialised itineraries to meet their needs and expectations 
• Follow and maintain all quality assurance standards

More about you

• Minimum of 12 months of experience in a similar role
• Must have working knowledge of property management systems such as Opera
• Outstanding communication, interpersonal, and negotiation skills
• Strong administration skills and fantastic phone etiquette
• Focus on attention to detail and accuracy

The application period will close on 17/09/2025, unless sufficient qualified candidates are identified sooner.

Who we are

Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options. As Darwin's exclusive five-star beachfront resort, with 152 luxury rooms and unique function spaces, we cater to every occasion. At Mindil Beach Casino Resort, you'll play a vital role in creating unforgettable experiences for our guests.