Description

Kendall Auto Group is hiring a Toyota Loyalty Specialist to join our service team. At Kendall Auto Mall of Fairbanks, our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Fairbanks.

Some of the benefits of working with Kendall are:

Competitive pay starting at $20.00/hour DOE
Competitive Paid Time Off
Career path development opportunities
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan with Fidelity
Accident and Illness supplemental plans

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. Qualified candidates will have a work history showing strong customer service experience.

Qualifications:

Strong communication, both written and oral
Computer literacy, time management and organizational skills
Comfortable working in a fast-paced environment
Phone skills, including familiarity with complex or multi-line phone systems
Applicants must have a valid driver's license and acceptable driving record
Excellent customer relationship skills
Self-starter, motivated, and success-driven
Confident, positive, and high-energy presence
Team-oriented with a desire to achieve both individual and collective goals
Provide superior customer service and achieve the highest degree of customer satisfaction
Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally.

Duties will include:

Fielding all calls for the service department
Respond to leads via text message or by completing out-bound calls
Contact customers to schedule service recall appointments and provide service updates
Answering client questions, connecting them with the correct service advisor, and taking messages as needed
Greeting clients in person occasionally

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone. Candidates must be comfortable on the phone; taking up to 30 calls per hour.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest.

If you are looking for a rewarding career, we would like to meet you and start something great!