Client Experience Manager

Overview

Great Day Improvements - Client Experience Manager

About Patio Enclosures:

Patio Enclosures is a leading provider of high-quality sunrooms, screen rooms, and patio solutions. We are committed to delivering exceptional experiences to our customers from the first interaction through project completion.

We are seeking a Client Experience Manager to lead our “Great Experience” team in ensuring that every client receives top-tier service. This role is ideal for a results-driven professional with strong leadership, organizational, and communication skills who thrives in a fast-paced, customer-focused environment.

Pay: $70,000.00 per salary / plus performance bonuses

Location: Hybrid (Phoenix, AZ)

Responsibilities

• Team Leadership & Performance Management
• Lead, coach, and motivate the “Great Experience” Team to meet and exceed customer satisfaction goals.
• Conduct regular performance evaluations, provide feedback, and develop action plans for team growth.
• Monitor team metrics to ensure service levels and response times are consistently met.
• Client Experience Oversight
• Ensure a seamless and positive customer journey from initial contact to project completion.
• Resolve escalated customer concerns with professionalism and efficiency.
• Collaborate with internal departments to streamline communication and project updates for clients.
• Reporting & Analytics
• Track and analyze customer satisfaction metrics, team performance data, and key KPIs.
• Prepare regular reports for leadership with actionable insights to improve client experience.
• Product Knowledge & Training
• Maintain in-depth knowledge of Patio Enclosures products, services, and processes.
• Provide ongoing training to the Great Experience Team to enhance product knowledge and customer communication.
• Continuous Improvement
• Identify opportunities to enhance the client experience through improved processes, tools, and best practices.
• Participate in strategic planning to develop initiatives that drive client satisfaction and loyalty.

Qualifications

• 3+ years of experience in client services, customer success, or related leadership role (home improvement or construction industry preferred).
• Strong leadership and team management skills with proven experience in coaching and performance management.
• Excellent communication, problem-solving, and conflict resolution abilities.
• Proficient in reporting, analytics, and CRM or customer management systems.
• Highly organized, detail-oriented, and adaptable in a fast-paced environment

Compensation & Benefits:

• Performance Bonuses: Based on team and company performance
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for professional development and growth

GDI is an Equal Employment Opportunity Employer

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