Banker, Relationship Prestige Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. Deepen bank-client relationships primarily focused on lending and transactional product entrenchment and uptake on the bank's rewards programme. Mainly driven via campaigns execution and reactive response to client demands.

Qualifications

• Type of Qualification: First Degree/NQF7
• Field of Study: Business Commerce
• Licenses & Certifications: FAIS Representative
• Experience Required
• Client Coverage
• Personal and Private Banking
• 3-4 Years experience in sales, service, relationship management, credit applications and financial acumen
• Analyse customers’ financial behaviour, current product holding and short to long term financial needs
• Apply discretion to act on client instructions within defined mandate and escalate where applicable
• Identify business opportunities and create additional sales for future growth.
• Ability to retain existing customers or clients, diagnose their needs and present product feature and benefits to retain their business.

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Impressing People
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Providing Insights
• Pursuing Goals
• Seizing Opportunities
• Showing Composure
• Team Working
• Understanding People

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention
• Client Servicing
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)
• Risk Awareness
• Risk Identification