Commercial Real Estate Portfolio Manager UK
SwiftConnect.com
Office
London
Full Time
About the Role
We are seeking a motivated and relationship-driven Portfolio Manager to manage and grow assigned accounts across a portfolio of leading commercial real estate owners. In this role, you will focus on expanding the footprint of SwiftConnect products across global owner portfolios, increasing user adoption, and enabling a seamless credentialing experience for tenants.
You will serve as the primary point of contact for property managers, asset managers, and technology partners, ensuring successful product launches, renewals, and long-term satisfaction.
Key Responsibilities
Account Management & Growth:- Manage and grow relationships with assigned base building accounts.- Drive product adoption and expansion within Owner portfolios and individual buildings.- Lead initiatives to enable base building wallet credentials for all tenants. - Manage tenant expansion efforts ("Street-to-Seat") within assigned accounts.
Renewals & Retention:- Lead landlord renewal efforts in coordination with internal teams.- Ensure timely renewals and high customer satisfaction across all assigned properties.
New Business Development – Landlords & Base Building Systems:- Identify and target new landlord prospects to drive adoption of SwiftConnect’s base building solutions- Build strategic relationships with ownership groups, asset managers, and property decision-makers to introduce and position SwiftConnect offerings.- Lead outreach efforts and presentations to prospective landlords, leveraging case studies and success metrics from existing accounts.- Collaborate with internal sales, marketing, and leadership teams to develop tailored go-to-market strategies for new landlord accounts.- Support pilots and proof-of-concept deployments to establish SwiftConnect’s value and expand into broader portfolios.
Partner & Stakeholder Engagement:- Build and maintain strong local relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google.- Serve as the go-to liaison for property managers, asset managers, and operational teams.- Support corporate-level relationships alongside SwiftConnect leadership as needed.
Customer Interaction & Events: - Conduct 8–10 customer meetings per week, with a strong preference for in-person engagements.- Host and coordinate on-site property events, product launches, and tenant activations.- Act as the face of SwiftConnect at key property events and partner functions.
Pipeline Management & Internal Coordination:- Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.- Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.- Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.Qualifications
- 5+ years of experience in account management, customer success, or business development, ideally within PropTech, Real Estate, or SaaS.- Proven track record of managing enterprise or multi-site accounts.- Strong relationship-building and interpersonal skills.- Experience working with commercial real estate stakeholders (owners, property managers, asset managers).- Knowledge of access control, digital credentials, or related technologies is a plus.- Ability to travel regularly for in-person meetings and events.
We are seeking a motivated and relationship-driven Portfolio Manager to manage and grow assigned accounts across a portfolio of leading commercial real estate owners. In this role, you will focus on expanding the footprint of SwiftConnect products across global owner portfolios, increasing user adoption, and enabling a seamless credentialing experience for tenants.
You will serve as the primary point of contact for property managers, asset managers, and technology partners, ensuring successful product launches, renewals, and long-term satisfaction.
Key Responsibilities
Account Management & Growth:- Manage and grow relationships with assigned base building accounts.- Drive product adoption and expansion within Owner portfolios and individual buildings.- Lead initiatives to enable base building wallet credentials for all tenants. - Manage tenant expansion efforts ("Street-to-Seat") within assigned accounts.
Renewals & Retention:- Lead landlord renewal efforts in coordination with internal teams.- Ensure timely renewals and high customer satisfaction across all assigned properties.
New Business Development – Landlords & Base Building Systems:- Identify and target new landlord prospects to drive adoption of SwiftConnect’s base building solutions- Build strategic relationships with ownership groups, asset managers, and property decision-makers to introduce and position SwiftConnect offerings.- Lead outreach efforts and presentations to prospective landlords, leveraging case studies and success metrics from existing accounts.- Collaborate with internal sales, marketing, and leadership teams to develop tailored go-to-market strategies for new landlord accounts.- Support pilots and proof-of-concept deployments to establish SwiftConnect’s value and expand into broader portfolios.
Partner & Stakeholder Engagement:- Build and maintain strong local relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google.- Serve as the go-to liaison for property managers, asset managers, and operational teams.- Support corporate-level relationships alongside SwiftConnect leadership as needed.
Customer Interaction & Events: - Conduct 8–10 customer meetings per week, with a strong preference for in-person engagements.- Host and coordinate on-site property events, product launches, and tenant activations.- Act as the face of SwiftConnect at key property events and partner functions.
Pipeline Management & Internal Coordination:- Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.- Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.- Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.Qualifications
- 5+ years of experience in account management, customer success, or business development, ideally within PropTech, Real Estate, or SaaS.- Proven track record of managing enterprise or multi-site accounts.- Strong relationship-building and interpersonal skills.- Experience working with commercial real estate stakeholders (owners, property managers, asset managers).- Knowledge of access control, digital credentials, or related technologies is a plus.- Ability to travel regularly for in-person meetings and events.
Commercial Real Estate Portfolio Manager UK
Office
London
Full Time
August 26, 2025