Account & Transaction Manager

Job Title

Account & Transaction Manager

Job Description Summary

Job Description

• Position Title: Associate Director 
• Department: GOS - Transaction Management 
• Location: Frankfurt, Germany

Role Purpose:

• To support in the implementation of the business plan through managing and developing client relationships, contributing to business development assignments, managing client’s assignments, representing the office/ team in the market 
• Provide support to team lead and help support and develop the team as we seek to double our turnover in the next 2-3 years. 
• Manage day-to-day responsibility for project delivery and reporting 
• Fulfil revenue and profit targets 

Responsibilities:

Clients & Marketing

• Maintain, develop and strengthen strategic relationships with new and existing clients, actively developing business opportunities 
• Day-to-day liaison with assigned client representative(s) during the course of an instruction 
• Establish and maintain own and team profile internally and externally through effective PR and deal promotion 
• Manage or contribute to initial discussions, preparation of tender documents, delivering pitches/ presentations and conducting negotiations 
• Ensure projects, reports, are delivered on time and in budget and to client objectives 
• Strengthen Cushman & Wakefield’s integrated portfolio by building links across business groups and global office network and working collaboratively to generate new instructions, pool expertise and provide advice 
• Proactively looks for and is able to target new business and revenue opportunities with new and existing clients 
• Manage and liaise with internal teams and external consultants to provide a full service to the client. Including overseeing communication, reporting and documentation from C&W local offices to ensure high quality service standards 
• Create and implement plans for gathering and acting on client feedback 
• Advise clients on portfolio strategy and optimisation solutions 

Profit & Finance

• Identify and deliver cross-selling opportunities for other areas of the business 
• Contribute to projecting annual fee income via accurate fee forecasting/managing potential fee pipeline 
• Effectively use established systems for debtor and disbursement recovery to secure cash flow and profitability, e.g. billing, debt pricing, costings etc 
• Understanding of product pricing and maintain profitable fee structures 
• Grow revenue and profitability generated by existing clients 

Operations & Risk

• Ensure timesheets are up to date and reflective of current work 
• Ensure own and team’s work complies with firm procedures and guidelines (health & safety, quality, risk, professional code of conduct, etc.) 
• Identify, manage and mitigate risks by implementing plans to review output of quality and risk procedures and achieve clear internal and external audit reports 
• Support and help drive both internal and external processes 

People & Teams

• Provide on-going coaching, mentoring and other development opportunities for Director reports and/or Surveyors/ Consultants; conduct performance reviews with direct reports 
• Keep own knowledge of relevant case law up to date 
• Lead and co-ordinate the work of team on client projects; prioritise activities and delegate on the basis of appropriate expertise and development needs of team 
• Sets and achieves own objectives in line with business plan and update with line manager as necessary 
• Undertake and record the requisite amount of Continuing Professional Development (CPD) 
• Participate in non-fee generating activities such as graduate recruitment, L&D, resourcing and support local office social activities 
• Bring fresh ideas and innovation to the group to enable a level of self-improvement 

Qualifications:

• Degree level qualification but not essential 

Core Knowledge & Experience:

• Proven track record across a variety of sectors 
• Experience of leading projects to deliver seamless client service 
• Demonstrable ability to take responsibility of sizeable and complex client instructions 
• Business development and client relationship management. Demonstrable understanding of client needs 
• Experience in networking and building relationships internally and externally 
• Experience selling successfully to clients 
• Experience in lead client contact positions, conducting pitches and presentations 
• Demonstrable technical competence in areas relevant to role 
• In-depth market and local knowledge in the relevant business area 
• In-depth knowledge of the real estate industry sector 
• Financial acumen and budget management 
• High level business and report writing experience 
• In-depth knowledge of current legislation and case law relevant to role 
• Some experience in managing people and teams 
• IT skills (MS Word, Excel, PowerPoint, Outlook, Internet) 
• Core Knowledge & Experience (specific to the role): 
• Strong eye for detail at all times 

• Pro-Active Approach

• Excellent presentation skills in the output and delivery of client work 
• Ideally, experience of international real estate markets or working in a cross-border role 

Skills & Personal Qualities:

• Ability to manage multiple projects at the same time, maintaining an excellent quality of service 
• Strong selling and negotiation skills 
• Proactive and solution oriented 
• Very high standards of presentation 

• Good Marketing Skills

• Good commercial awareness skills 
• Coaching and leadership skills 

• Good Communicator

• Time Management

• Business and report writing 

• Team Player

• Excellent command of written/verbal English 

INCO: “Cushman & Wakefield”