Customer Relationship Manager - Claims

Claims Recovery Consultant – Call Centre (General Insurance)

Location: Alexandria, NSW

Join ARMA, part of the Credit Clear Group, a fast-growing ASX-listed technology disruptor transforming debt recovery. Based in the same complex as The Grounds, Alexandria, we specialise in commercial, consumer, and insurance collections — with a strong focus on respectful, customer-first engagement.

About The Role

This is a full-time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties. You'll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a fast-paced, detail-driven environment.

What You’Ll Do

• Manage a portfolio of general insurance claims to resolution (end-to-end)
• Make and receive calls to discuss claims and negotiate recoveries
• Assess liability, draft recommendations, and progress claims
• Ensure compliance with industry regulations and guidelines
• Support customers, including those experiencing financial hardship

What You’Ll Bring

• Strong communication, empathy, and negotiation skills
• High attention to detail, time management, and resilience
• Ability to thrive in a high-volume call centre setting
• Insurance or claims experience (desirable but not essential)
• Familiarity with road rules and liability (a bonus)

Why Arma?

Work in a beautiful, modern office with premium breakout spaces including a cafeteria, pool table, onsite gym, PlayStation, and Zen rooms — all designed to support your wellbeing and work-life balance. Plus:

• Comprehensive training and leadership development programs
• Generous bonuses and staff incentive schemes
• Fun quarterly team outings and regular events
• EAP access and a truly inclusive, people-first culture
• Growth opportunities in a fast-growing organisation

Hours: Monday–Friday, 8:30am–5:00pm

Ready to take your career to the next level in a dynamic, supportive environment? Apply now with your CV and cover letter.