Level 2 Service Desk Engineer

Ready to take the next step in your IT career?

At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The Role

We’re looking for a Level 2 Service Desk Engineer to join our Sydney team full-time.

In This Role, You’Ll:

• Provide proactive and reactive IT support across diverse client environments
• Maintain system continuity through monitoring, troubleshooting, and maintenance
• Communicate clearly with clients, giving them confidence and visibility at every stage
• Accurately manage tickets, time, and documentation
• Collaborate with account managers and other teams to deliver seamless service
• Mentor and support junior team members
• Gain exposure to leading technologies, expanding your technical skills daily

About You

You’ll thrive in this role if you:

• Bring 3 - 5 years’ experience in a technical role within an MSP environment
• Have strong customer service skills and enjoy client interaction
• Are proactive, detail-oriented, and a natural problem solver

Have medium to high-level experience with:

• Windows Servers, networking (inc. firewalls), Office 365, backups
• Hypervisor technologies (VMware/Hyper-V)

And Some Experience With:

• Azure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutions

What We Offer

• Competitive salary: we recognise your expertise
• Supportive, down-to-earth culture: collaboration and respect are at the core of our team
• Birthday leave: celebrate your day, on us
• Wellbeing leave: two additional days to recharge

Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise

Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

Why Join Efex?

This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.

Apply now or reach out for a confidential chat.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.