Runner - TAO Los Angeles

Delivers all food menu items and accurately describes them to the guests.  Acts as a liaison between the servers, cocktail servers & bartenders, and chefs. Interacts with the dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. 

 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

•  Anticipate and accommodate all guest needs. 

• Provide professional and exceptional service. 

• Deliver and describe all food items to guests in a timely manner. 

• Participate in table maintenance and bussing of excess tableware. 

• Maintain general cleanliness of stations and the entire venue. 

• Follow supervisors’ instructions, communicate with and support coworkers, and be a team player. 

• Possess in-depth knowledge of all food menus and the company. 

• Comply with Department of Health and company sanitation standards. 

• Communicate guest needs to Front-of-House and Heart-of-House support team members, managers, and chefs. 

• Properly set up the runner’s station; perform side work and other opening/closing procedures as directed by management, including: 

• Stocking the station with prescribed items and supplies. 

• Perform opening side work as directed. 

• Perform closing side work as directed. 

• Report all breakage or damage of equipment or furniture immediately to management. 

• Attend and participate in daily pre-service meetings. 

• Attend and participate in training sessions and departmental meetings. 

• Learn by listening, observing other team members, and sharing knowledge while leading by example. 

• Portray a positive and professional attitude. 

• Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments. 

• Work as part of a team and provide help and support to all fellow team members. 

• Assist with and/or complete additional tasks as assigned. 

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TRAINING REQUIREMENTS: 

• Tao Group Hospitality in-venue food runner training 

 

EDUCATION/WORKING KNOWLEDGE: 

• Previous hospitality experience. 

• Previous food running experience. 

• Previous experience in a high-volume restaurant/nightclub/lounge. 

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SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE 

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write and verbally communicate 

• Must have good positive energy throughout the day 

• Must be able to print legibly for team members, management, and guests to read 

• Must be able to kneel, bend, and stand for extended periods of time 

• Must be able to move quickly  

• Must be able to push and lift up to 50 lbs. 

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Exposure to cleaning materials 

• Exposure to hot kitchen elements or cleaning materials. 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 

• Ability to maintain confidentiality 

• Ability to handle a fast-paced, busy, and somewhat stressful environment 

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Palm Tree Beach Club, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.