Junior Executive - IT

Job Responsibilities

• Provide first-line IT support to end-users via phone, email, or in person, ensuring timely resolution of issues.
• Troubleshoot and resolve hardware, software, and network problems across desktops, laptops, mobile devices, and peripherals.
• Support and maintain enterprise applications such as Microsoft 365, SharePoint, ERP systems, and other local business-critical applications.
• Assist in setting up, configuring, allocating, and retrieving IT equipment and devices for employees.
• Perform routine maintenance, software installations, and updates on company devices and systems.
• Maintain an inventory of IT assets and ensure accurate tracking and documentation.
• Coordinate with external vendors for IT equipment repairs and support as required.
• Ensure compliance with IT policies, procedures, and security protocols.
• Assist with onboarding/offboarding processes by setting up user accounts, access permissions, and necessary IT resources.
• Document technical issues, resolutions, and user instructions to support knowledge base development.

Person’S Profile

• A bachelors’ degree in Computer science or related field from a recognized institute
• Advanced diploma in Computer science, Networking, or a related field would be an added advantage.
• Possesses a minimum of 1 year of relevant hands-on IT support experience.
• Skilled in troubleshooting hardware, software, and network issues in fast-paced environments.
• Experienced in supporting enterprise applications including Microsoft 365, SharePoint, and ERP systems.
• Strong verbal and written communication skills, with a user-focused approach to IT support.
• Quick learner with a strong commitment to continuous professional development.
• Adaptable team player with a proactive attitude toward problem-solving and service delivery.
• Hands-on experience with Active Directory, VPN support, IP addressing, and DHCP configuration.
• Skilled in using remote support tools to provide efficient end-user assistance.
• Familiar with IT administration tasks and system monitoring.
• Knowledge of cybersecurity and endpoint protection tools like CrowdStrike (added advantage).
• Experience or understanding of IT management platforms such as ManageEngine (added advantage).
• Strong problem-solving abilities with a focus on minimizing downtime and improving user experience.
• Preferably residing near Biyagama for easy commute and availability.Top of Form

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If you think you have what it takes to be successful in this challenging role, please apply via email to jobs@dplgroup.com indicating the position applied for on the subject line of the email. The closing date for applications will be 30th August 2025

Pay and benefits of this above position will be competitive and the rewards are performance driven.

Hayleys is an Equal Opportunity Employer.