Customer Operations Representative

Location: Maroochydore, (Hybrid)

In this position, you’ll be based in the Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.  

We give you a world of potential

Computershare Utility Services supports a broad range of Australian utility providers. We partner to deliver seamless, end-to-end solutions across the entire meter-to-cash lifecycle.

Our team brings more than 20 years of local industry expertise, backed by the scale of a global organisation. We blend proven business processes, ISO-certified quality systems, and smart technology to help our clients stay ahead in a competitive marketplace.

A role you will love

This is more than just a customer service job—it’s an opportunity to play a vital role across the full operational value chain. As part of our Revenue Operations Team, you’ll be at the heart of day-to-day activity, handling customer inquiries, processing data, and supporting key functions.
 

Some of your key responsibilities will include:  

• Handle inbound and outbound customer calls with professionalism and empathy

• Maintain and update customer records

• Respond to email inquiries and manage inboxes efficiently

• Manage system queues, and escalated customer queries

• Ensure accurate data entry and send appropriate follow-up communications

• Participate in change and business process improvement initiatives

What will you bring to the role?   

We’re looking for a confident communicator with a customer-first mindset. You’re someone who thrives in a fast-paced environment and takes pride in providing exceptional service.

Other key skills required for the role include:

• Previous experience in a customer service or operations role

• Excellent verbal and written communication skills

• Strong interpersonal skills and a collaborative approach

• High attention to detail and data accuracy

• Proficiency in using multiple systems and managing administrative tasks

• Ability to learn quickly and work both independently and within a team

• A positive attitude, proactive mindset, and desire to contribute
   

Rewards designed for you   

Flexible work to help you find the best balance between work and lifestyle. 

Health and wellbeing rewards that can be tailored to support you and your family. 

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.   

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. #LI-Hybrid

A company to be proud of We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.