TikTok Shop - Policy & Programs Manager, Content & Creator Governance

Governance and Experience is a global team dedicated to building a safe and trustworthy marketplace for both users and partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities
- Develop strategies and policies for content and creator governance that align with local cultural norms, regulations, and market nuances
- Design policies to support overall content and creator account health, including handling violations, rewards, penalties, and enforcement standards
- Identify and mitigate risks while improving the quality of the e-commerce content ecosystem, including personalized recommendations and content integrity
- Collaborate with cross-functional stakeholders to identify, analyze, and address governance-related pain points; design and implement operational workflows and action plans to resolve them
- Partner closely with Engineering, Operations, Product, and Moderation teams to drive end-to-end development and implementation of content and creator policies
- Build and maintain feedback loops and operational processes to ensure the consistent quality and execution of strategy rollouts
- Monitor dashboards, review cases, and ensure ongoing ecosystem health through proactive data tracking and analysis
- Communicate and deliver training on new strategies and policies to ensure alignment and effective adoption across teams
- Respond to and resolve high-priority or emergency issues that may arise