Patient Access Representative 1 - Neurology Clinic

We are seeking a professional, detail-oriented, and personable individual to join our team as a Patient Access Representative. This role is essential to ensuring a smooth and welcoming experience for patients and visitors. Responsibilities include greeting patients courteously both in person and over the phone, answering and routing calls appropriately, and responding to inquiries or referring questions to the correct staff member. The PAR will register patients upon arrival, accurately input and update patient information, and schedule appointments in a timely and organized manner. Additional duties include verifying insurance coverage, collecting patient payments, and preparing daily deposits. The role also involves managing the referral work queue by scheduling approved appointments, sorting incoming faxes, and handling daily mail. Flexibility is key, as the receptionist will assist with various administrative tasks as assigned. Strong communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment are essential. Previous clinic office experience and previous Epic experience is preferred and will be considered a valuable asset.

We offer a supportive and professional work environment where your contributions directly impact patient care and satisfaction. This position is ideal for individuals who thrive in a people-focused role and are passionate about healthcare service excellence.

Job Function:

Customer Service/Patient Flow

• Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
• Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
• Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
• Facilitates the patient's access to information including but not limited to MyChart access.
• Accurately updates patient's records as needed.
• Accurately enters and updates charges as necessary.

Clinic Operations

• Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
• Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
• Meets site collection goals.

Performance Excellence

• Actively supports the organizations performance excellence initiatives.
• Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
• Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
• Provides quality training and orientation for other Team Members when assigned.

Other Duties as Assigned

• Performs other duties as assigned or requested.

Experience:

• 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program.
•  Bachelor's degree may substitute for experience.

Education: High School or equivalent

Skills:

• Professional demeanor
•  excellent customer service skills
•  ability to multi-task
• critical thinking
•  demonstrated computer literacy
• ability to learn and demonstrate proficiency in Epic during the introductory period