Collection Recovery Specialist

Are you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced environment that is ever changing? Our Collections and Recovery Specialist role may be the right career choice for you.

At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Collections and Recovery teams. We are looking for colleagues with a positive attitude that are looking to learn.

Our Collections and Recovery colleagues have the support and training needed to grow their careers and make a lasting impact. 

Position Overview

We are seeking a highly motivated and detail-oriented professional to join our team in a critical collections role. This position is responsible for collecting payments from individuals and businesses with outstanding debt across both Commercial Credit Cards The role directly supports loss mitigation efforts and contributes to the financial health of the organization.

Key Responsibilities

• Manage inbound and outbound calls to review and resolve delinquent accounts.
• Utilize effective servicing, negotiation, and problem-resolution techniques to collect payments.
• Assess customer financials to determine the most appropriate resolution based on their capabilities.
• Maintain accurate daily tracking of offset debits and work package maintenance.
• Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews.

Required Skills & Experience

• Strong phone communication, active listening, and negotiation skills.
• Demonstrated ability to thrive in a team-oriented environment.
• Excellent organizational skills and ability to perform in a fast-paced, high-volume setting.

Preferred Qualifications

• High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager.

Work Schedule

• Hours: 40 per week
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Hybrid Structure: AT Minimum 4 days in-office / 1 days Preferable 5 days in office 

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.