IT Operations Center Technician I

About Us

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps.

Responsibilities

Monitors Paychex business applications including Unix and Windows infrastructure and processes, Network routers and switches, middleware, and user transactions using a variety of monitoring tools to ensure the operational uptime of the business services. Responds to alerts and takes appropriate action based on defined knowledge and procedures to ensure maximum systems uptime.

Monitors automated job scheduler to identify abnormal job completion and to ensure the success of daily, monthly, and quarter end processing jobs for branches and Corporate business units. Follows documented procedures for consistent resolution of issues.

Monitors system backups using various backup technologies to ensure critical system data is recoverable.

Performs basic troubleshooting of the event condition to resolve alerts using various software tools and documentation.

Executes routine processing jobs utilizing menu options to create encrypted media files for federal, state and local taxing agencies.

Works with Enterprise Support and 3rd Level teams to manage incident and problem tickets to ensure timely resolution of issues.

Prepares backup tapes for offsite storage utilizing media scanning software to ensure availability of tapes for system and data recovery.

Answers incoming Operation Center phone calls, log requests for service, and respond to email inquiries to ensure customer satisfaction.

Qualifications

• Bachelor's Degree in Computer related discipline - Preferred
• Applicant should have experience in IT Operations. Applicant should have experience with Paychex services and monitoring and processing tools. Applicant must be able to work a variety of shifts in a 24/7 operation.

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.