Cloud Application Support Specialist

At Bond we design creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as an Application Support Specialist you’ll have your hands on the wheel as we drive the future of loyalty.  

 
A typical day in this role might include: 

• Work independently or in a team (depending on the challenge) but always supported by your manager and colleagues in a fast-paced environment 
• Provide level 2 and level 3 support to existing business solutions 
• Investigate / troubleshoot technical issues and suggest improvements to the applications 
• Debug Python, Data Warehouse scripts, ASP.Net/C# code and SQL stored procedures to identify root cause and potential solutions 
• Provide mentoring and support to junior staff members 
• Assist in automating and identifying gaps in application monitoring processes 
• Research and learn new tools to improve operational solution 
• Work as "one team" with Digital Development, Infrastructure, Client Services, and other teams 
• Adhere to strict internal technical standards and policies designed to achieve high levels of quality and security for all operations 
• Perform necessary on-call duties on a rotation schedule 
• Challenge your team with new knowledge, expert skills, and different points of view 

 
Do these statements describe you? 

• 3+ years experience diagnosing, isolating, and debugging software problems in multi-tier Web applications host on Azure Cloud 
• 3+ years experience troubleshooting and collecting logs using Azure Application Insights is a must  
• 2+ years of experience designing and supporting Azure environments, including IaaS and PaaS 
• Ability to develop complex queries, debug stored procedures, and troubleshoot SQL Jobs 
• Microsoft Azure Certification is good to have. Minimum requirements would be AZ900 and AZ400 
• Solid understanding of current and emerging Azure services, tools, and offerings 
• Solid understanding of the Azure service implementation, interconnecting, best practices, and patterns 
• Proficiency with PowerShell, Python, or other scripting languages and familiarity with Databricks Jobs is a nice to have 
• Experience supporting ETL processes to manage and transform data via flat batch files, XML files, and SSIS packages 
• Ability to change gears and jump on the next priority item 
• Excellent analytical, problem solving, and troubleshooting skills 
• Excellent communication skills (oral, written and interpersonal) 
• Proven ability and success in managing multiple activities of varying complexity while under tight time constraints 
• Proven ability and success in working and collaborating in large multi-disciplinary teams 
• A post-secondary education in Computer Science or equivalent 

Bond is proudly recognized as a Great Place to Work and Best Managed Company. We’re 800(ish) people working tirelessly together to make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.

At Bond, we are proud to be a diverse organization, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

Please connect with our People & Values team should you require any accommodation.