JIRA Service Desk Administrator Intern

Seeking students interested in gaining practical experience in technical support, service desk platforms, project coordination, and enterprise business systems.

• Position: JIRA Service Desk Administrator Intern
• Duration: 9/29/2025 – 4/24/2026 with potential to extend
• Part time, working 15 – 29 hours/week
• Location: Remote, based in Michigan (Eastern Time Zone)
• Wage: $15/hour

The company is currently not authorized to support remote work employees in the following locations: Alabama, Alaska, Arizona, California, Delaware, Idaho, Massachusetts, Montana, Nebraska, Utah, and Wyoming. 

The student internship program accepts international students with up-to-date work authorization for off-campus employment.

Key Responsibilities:

• Assist in the day-to-day administration of Atlassian JIRA and related tools (e.g., Confluence, Bitbucket).
• Support the configuration and customization of JIRA projects, workflows, screens, fields, and permissions.
• Help create and manage dashboards, filters, and reports to meet team and stakeholder requirements.
• Maintain user accounts, roles, and access permissions in accordance with internal policies.
• Collaborate with project managers, developers, and business users to gather requirements and implement JIRA solutions.
• Perform regular audits and clean-up of JIRA instances to ensure optimal performance and data integrity.
• Troubleshoot and resolve JIRA-related issues reported by users.
• Document processes, configurations, and best practices.
• Assist in testing and deploying JIRA plug-ins and integrations.
• Stay updated on Atlassian product changes and suggest improvements.

Qualifications:

• Currently enrolled in a degree program in Healthcare Administration, Health Informatics, Computer Science, or a related field.
• Interest in healthcare information technology as a career path.
• 1 year commitment preferred.
• Basic understanding of project management tools and concepts (Agile/Scrum knowledge is a plus).
• Familiarity with JIRA and Confluence is preferred.
• Exposure to scripting (e.g. Python) or automation tools is a plus.
• Strong analytical and problem-solving skills.
• Ability to effectively build rapport in a remote working environment.
• Strong organizational skills with acute attention to detail.
• Excellent verbal and written communication skills.
• Enjoy learning in a fast-paced environment.
• Be legally eligible to work in the US and off-campus.
• Pass a criminal background check.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with digital tools like Zoom, JIRA, Confluence, HubSpot CRM, Microsoft Outlook, and Teams.
• Proficiency using computer programs like Java, SQL, R, and Python.

Benefits:

• Gain valuable skills to enhance your resume, including real-world experience.
• Learn about cutting-edge healthcare technology initiatives and receive mentorship from experienced industry professionals.
• Enjoy flexible part-time hours, remote work opportunities with provided equipment, and the potential to earn internship course credit.

How to Apply: Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position. Please include any relevant coursework, projects, or experiences that demonstrate your ability to excel in this role. The ‘optional’ application fields are not necessary.

Equal Opportunity Employer Notice:

We are an Equal Opportunity Employer who recognizes that our diversity is our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think to best serve our stakeholders and our communities.

Because our family of companies serve everyone, we believe in including everyone. This means we strive to hire qualified employees that are diverse in thinking and in race, gender, gender identity and/or gender expression, age, religion, or belief, sexual orientation, physical, mental, or sensory disability, citizenship, family or partnership status, socioeconomic upbringing and more.

We believe diversity and inclusion among our teammates is critical to success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.