Team Lead, Customer Service (Stanbic IBTC Pension Managers Limited)

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Responsible for the review and processing of customer benefits applications, provide support to customer benefits related transactions within SLA. To proactively resolve customer related issues and where necessary ensure quick service recovery. 

Qualifications

Minimum Qualifications

• First Degree Field of Study – General social science
• Professional qualification and or second degree will be an added advantage

Minimum Experience

• 3-4 Years’ Wealth Management experience in supervisory and administrative capacity. 

Additional Information

Behavioural Competencies

• Making decisions
• Taking action
• Conveying Self-Confidence
• Empowering Individuals
• Directing People

Technical Competencies

• Coaching and Mentoring
• Communication Skills
• Business Administration Skills
• Access control systems
• Attitude of Customer Experience