Company Description

Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a Customer Support & Sales - Chat Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Responsibilities

Executing data entry/maintenance within the systems
Navigating freight movement applications and production systems and obtain appropriate information
Following decision trees to identify relevant data/next steps for processing
Managing exceptions per prescribed escalation paths
Ensure to follow the processes according to standard operating procedures (SOPs) and/or customer profiles.
Ask for clarification any time if unsure on how to execute certain task that is not included in the standard operating procedures (SOP) or process.
Meet or exceed expectations set for daily transaction productivity and quality measures.

Requirements

Read & comprehend English.
Quick learner and ability to work in a fast-paced environment and SLA-driven.
Excellent communication skills and attention to detail and accuracy.
Multi-task by navigating through multiple applications with dual monitors.
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.

Advantage

Customs Brokerage and Freight Forwarding knowledge.
Knowledge of Supply Chain, Logistics, or International Business
Smart with technology (EDI, Web Applications, Microsoft Apps)
Good communicator and prioritization.
Problem solving skills.

Schedule:

Night / Rotational Shifts

Qualifications

Any Graduate

Additional Information

All your information will be kept confidential according to EEO guidelines.

Lead - SD Management

Sutherland