Customer Due Diligence Analyst

Hybrid working: 4 days in the office per week. 1 day from home 

The Role

As a Due Diligence Analyst, you will focus on customer onboarding and KYC verification, ensuring each new account meets regulatory standards across the UK, Bulgaria, South Africa, Ireland, and Nigeria. You’ll work with automated systems, conduct manual checks, and collaborate with external vendors to build a secure, transparent betting experience.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fuelling fans’ passion for sport, driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives, and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

• Perform manual KYC checks, validating identification documents and proof of address.
• Oversee automated onboarding tools, investigating flagged or mismatched data.
• Respond to information requests from third-party payment platforms and relevant stakeholders.
• Maintain organized records of all checks, demonstrating compliance with regional regulations.
• Escalate high-risk profiles or suspicious findings to senior due diligence personnel.
• Keep updated on the regulatory landscape in each operating jurisdiction, adapting processes as needed.
• Participate in ongoing training, contributing to the evolution of our onboarding best practices.

Skills, Knowledge and Experience

• KYC verification and onboarding processes
• Data investigation using automated tools
• Regulatory knowledge across multiple jurisdictions
• Documentation and compliance tracking
• Vendor communication and support
• Adaptability to evolving requirements

What can we offer?

• Company Performance Bonus – Reflecting your contribution to robust due diligence.
• Hybrid Working – 4 days in-office for collaboration.
• Private Healthcare Scheme – Comprehensive coverage plus employee assistance programs.
• Enhanced Family Leave – Supporting you with generous maternity, adoption, and paternity policies.
• Subsidised Gym Membership – Encouraging health and fitness.
• Life Assurance (x3 salary) – Offering financial support for your dependents.
• Contributory Pension Plan – Helping secure your long-term future.
• Daily Snacks, Quality Coffee, Soft Drinks & Regular Socials – Building a connected, positive workplace.