Corporate Vetting Operations for Rakuten Ichiba - Contract Management Department, Operations Supervisory Department(C&M)

Job Description:

Business Overview

The Marketplace Business operates Rakuten Ichiba, which is Rakuten's founding business.
Rakuten was founded in 1997, and Rakuten Ichiba, which has continued to this day, embodies Rakuten's mission of 'Empowering people and society through innovation.' It has created a system that allows skilled merchants to easily open stores, transcending the boundaries of traditional commercial zones, and has delivered the joy of shopping to users across Japan.
Currently, it has grown into one of Japan's largest e-commerce sites, with over 50,000 stores (as of 2025) opening on the platform and over 100 million user accounts, serving a vast number of users.

• Rakuten Ichiba service page
• https://www.rakuten.co.jp/

Department Overview

In the Contract Management Department, our vision in an ever-changing business environment is to "become a strong company that cannot be shaken from any angle."
To achieve this unwavering vision, our department has a crucial mission: "to provide controlled and highly reliable solutions in contracts, settlements, and operations."
As the "unsung heroes" supporting the Rakuten Group, we manage risks in our daily operations and pursue operational efficiency, thereby contributing to Rakuten's growth.
Your expertise and passion will become a strong foundation for the Rakuten Group and a force that shapes its future. We welcome individuals who can be the 'unsung heroes' supporting the Rakuten Group as it operates on a global stage, working alongside us.

Position:

Why We Hire

Rakuten Ichiba, as a core business of the Rakuten Group, is committed daily to diligently reviewing and investigating companies wishing to open stores, as well as existing merchants, to ensure it remains a marketplace that customers can wholeheartedly trust.
In today's world, where the evolution of technology, including AI, is rapidly transforming the nature of business, we are seeking colleagues who possess new perspectives and ideas that challenge conventional thinking.

Position Details

You will be responsible for corporate examination operations to protect the trust and integrity of "Rakuten Ichiba," a core business of the Rakuten Group.

Your primary collaborators will be internal store account managers and related departments. Furthermore, as business operations are handled by members of outsourced partners, the appropriate management and direction of these outsourced partners will also be a crucial part of your role. In addition to daily operational management, you will actively engage in improving operational efficiency and processes, raising Rakuten Ichiba's "safety and security" to the next level.

Specific duties include
- New Store Application and Ongoing Review Operations: Conducting strict reviews of companies wishing to open new stores and existing merchants, contributing to the maintenance of Rakuten Ichiba's quality.
- Corporate/Store Information Change Review Operations: Reviewing changes to corporate and store information for existing merchants to ensure that information is always up-to-date and accurate.
- Corporate Credit Investigation Operations: Conducting multi-faceted investigations into the creditworthiness of companies and making appropriate judgments from a risk management perspective.
- Contract Termination Related Operations: Proceeding with procedures and responses related to contract termination as necessary.
 

Work Environment

• The Contract Management Department consists of five sections, and the current recruitment is for the Business Partner Examination Section.
• The Business Partner Examination Section  is comprised of about 10 employees, primarily younger staff in their 20s and 30s.
• The communication style is flat, fostering an easy-to-work environment.

Several employees who joined as new graduates and later transferred, along with mid-career hires from various industries, are actively contributing here.

Mandatory Qualifications:

• - Ability to read financial statements
• - Proficiency in creating documents using Microsoft Office (PowerPoint, Excel)

Desired Qualifications:

• - Knowledge and experience in corporate credit screening and risk management
• - Excellent logical thinking and problem-solving skills
• - Strong motivation for business process improvement and execution ability

Other Information:

Additional information on Location

• Futakotamagawa(Rakuten Crimson House)
• 1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

• TOEIC Score exceeding 800 (or similar level of English ability or a University Degree earned in an English-speaking country)
• Proof of qualification is required by the time of notification of offer.
• If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

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