Front Desk Attendant- Youth Center

Primary Summary:

The Welcome Center Attendant is involved in all operations of the Welcome Center and Front Desks. He/she will be responsible for assisting members and guest of the Welcome Center providing customer service, reception, information services, membership and program registrations to all.

Essential Functions:

• To enthusiastically engage and greet each member/guest that comes in the YMCA.
• Build and maintain excellent and positive relationships with all staff, members, and guests by serving their needs and concerns while taking the initiative to provide exceptional customer service.
• Understand all program and membership offerings and registration methods necessary to complete a customer transaction while following pricing rules, business policies and procedures.
• Properly use Daxko software to complete transactions that may include but are not limited to youth programs, memberships, and cash program registrations.
• Provide tours of the facility to potential new members and use listening skills before and during the tour.
• The ability to promote the YMCA, its programs and their correlating directors.
• Be aware of financial assistance offerings including handling financial assistance applications and transactions confidentially.
• Work closely with branch leaders to ensure the efficiency of Welcome Center policies and procedures are being met.
• Answer telephone, providing information and routing calls according to procedure.
• Work a variety of weekday, evening, and weekend shifts.
• Attend staff meetings and in-service necessary for maintaining/increasing job knowledge.
• Other responsibilities as deemed necessary by the supervisor.
• Employees and volunteers who do not directly supervise children and teens will: 
• Adhere to policies related to boundaries with children and teens.
• Attend required abuse risk management training annually.
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job-specific abuse risk management responsibilities.

o Front desk personnel—ensure that consumers are properly signed in and signed out, that only authorized adults are allowed in the facility, etc. 

Minimum Requirements:

• Requires corrected vision and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks.
• Ability to communicate clearly through speech and understanding of the English language.
• Ability to adapt to change quickly, work under stressful conditions on a regular basis, and have responsibility for the health and safety of others.
• Flexibility and the ability to work weekday, evening and weekend hours is required.
• Successful completion of background screening.
• Acquire and maintain the following certifications via YMCA, American Red Cross, American Heart Association and American Health and Safety Institute (ASHI):
• First Aid/CPR /AED (valid 2 years unless otherwise noted)
• Requisite Redwoods Online Training Modules (completed annually).
• 12 hours of Childcare Training (provided upon employment)
• Clearance from the Alabama CA/N Central Registry

• Must Be Fingerprinted

• Physical and TB testing (provided upon employment)

Physical Demands:

• Ability to walk, stand, kneel, stoop and manual dexterit
• Ability to lift a maximum of 40 pounds.