Job Description:

Customer Development Representative

Summary of the Role

The Customer Development Representative (CDR) role is the lead generation engine for our marketing and sales organization, responsible for identifying and developing qualified leads within our portfolio of cross-sell services for current customers to set up meetings for Account Managers. In this role you will conduct research to identify details on customers using our existing tools to analyze white space and to identify new sales opportunities via outbound calling and emailing, and nurture leads through the initial qualification and needs assessment conversations over the phone.

Individuals that are successful in this role are self-motivating, creative, excellent communicators who are competitive in nature, coachable, have strong time management skills, and a desire to help others. If you can show a reliable background, great communication skills and willingness to learn, this could be the place for you. This role reports into the marketing department, while also working closely with the sales team.

Responsibilities:

Contact and qualify current customers for cross-sell opportunities via phone and email

Schedule and qualify discovery calls/demos with prospects

Work closely with AEs and RSMs to nurture and develop customers into the sales pipeline

Meet and exceed lead generation activity KPIs and sales opportunity quotas

Document sales activity and prospective customer details accurately and timely within Salesforce

Contribute to CRM data integrity through consistent data cleanup, management and enrichment

Participating in key sales/marketing work groups and strategic initiatives

Show up every day with a positive attitude and a willingness to learn

Qualifications:

College degree or equivalent work experience

3+ years relevant experience required

Healthcare or SaaS related sales experience preferred

1 year tenure with the organization

Knowledge, Skills, and Abilities:

Excellent written and verbal communication skills

Strong interpersonal skills with ability to converse and build rapport with executive level customers

Driven and proactive with track record of achieving and exceeding goals

Ability to quickly learn new industry and terminology

Strong technical skills, including cloud-based toolsets such as Salesforce, Microsoft Office, and/or similar platforms.  Self-starter who is relentlessly positive, eager to learn and be coached, and able to achieve results

This is a hybrid role located in Tampa, Florida, with a portion of the week required in the office. Fully remote applicants will not be considered.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.