Job Posting Title

Director, Human Resources Operations

Job Category

HR Management

Language Requirements

Bilingual / Bilingue

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2025-09-07

Job Grade

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

The Director, HR Operations provides strategic leadership and operational oversight for the delivery of efficient, accurate, and compliant HR services, including payroll, talent and benefits administration, and employment-related taxation.

Reporting to the Assistant Vice-President, Talent Management, this role leads the modernization of HR processes, reporting and analytics, systems, and service models by integrating innovative solutions that enhance workforce experience and organizational agility. The Director ensures compliance with legislative, tax, and policy requirements for Payroll; oversees HRIS integrity; and fosters a culture of continuous improvement, service excellence, and data-informed decision-making. Partnering with senior leaders, this role aligns HR operations with business priorities while advancing transformative initiatives that strengthen execution, drive operational efficiency, and enable accurate, compliant reporting to support sound organizational decisions.

Job Description

What NAV CANADA offers you:

Challenging, team-oriented work environment
Competitive compensation and benefits
Defined benefit pension plan
Opportunities for growth and development
Flexible work arrangements
Diverse and inclusive workforce

In this role you will:

Oversee the effective delivery of core HR services, including payroll, benefits administration, HRIS management, and employment-related taxation, ensuring accuracy, timeliness, and compliance.
Partner with business leaders, IT, Field HR, and others to understand business needs and priorities, translating them into executable strategies.
Develop and maintain enterprise-level HR reporting and analytics, enabling data-driven decision-making and workforce planning.
Champion strategic projects that modernize HR operations, leveraging technology and best practices to drive organizational agility and operational excellence.
Collaborate with HR stakeholders, and leaders within IM, Finance to design, streamline and integrate work processes, practices and reporting to ensure seamless service administration delivery to the business.
Ensure compliance with all relevant internal and external regulatory, audit and reporting requirements.
Serve as the custodian of HR information systems and the private, confidential employee data therein contained, with accountability for the effective management, retention and destruction of this information.
Lead and optimize the HR service delivery model, ensuring responsive and consistent support to employees and leaders.
Ensure the accuracy, security, and integrity of payroll and HRIS data, including implementing robust controls and audit processes.
Lead, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction and a strong customer-focus that demonstrates a passion for creating a culture defined by service excellence.
Establish clear priorities, performance expectations, and development plans aligned with department goals.

What you bring:

Education:

Bachelor’s degree in human resources, Business Administration, or related field.
CHRP or equivalent preferred.

Experience:

Minimum 10 years’ experience in human resources.
In-depth knowledge and direct operational experience in design, implementation and management of automated HR systems to support business processes.
Experience with Canadian computerized payroll programs and HR Information Systems.
Significant experience with the development of HR systems and administration.

Skills and Abilities:

Excellent communication skills, both written and oral.
In depth understanding of HR processes and cross-functional dependencies.
Ability ton interface and to influence at all levels; build consensus amongst stakeholders.
Exceptional results orientation, hands on, flexible and customer centric attitude.
Strong analytic and decision-making skills to provide well thought out recommendations and advice.
Strong change management and project management skills
Advanced knowledge of best administrative practices in HR, payroll, pension and benefits administration.
Strong ability to design and construct business intelligence / reporting and analytics.

How others describe you:

Thorough understanding of corporate strategy, business needs, strategic planning, and exceptional people management skills.
Proven leader-by-influence who can play a key role on the HR senior management team as a strategist and cross-functional contributor to all areas of the business.
Proven leader of HR programs and administration to ensure HR is run efficiently and seamlessly.
Ability to inspire credibility and trust with the board of directors, all levels of management, and employees.
Demonstrated ability to navigate successfully in a fast paced, multi-tasking, dynamic organization along with significant influence/negotiation skills with executives.

Working Conditions:

Hybrid position with a minimum – 3 day(s) per week on site.
Bilingual or willingness to learn French.

IMPORTANT:

Please submit a letter along with your resume addressing the following:

What is your motivation to apply for the Director, HR Operations position?
What is your vision for the role and for HR Operations within the company?
What skills do you bring to the position that will make you successful?

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive or business critical in accordance with NAV CANADA’s Drug and Alcohol policy.