Global Transaction Banking Dept, Client Service Analyst

Job Responsibilities

•    To provide daily client service for our transaction banking products
•    To conduct investigation into client’s issue working with other stakeholders                                 
•    To be responsible for end-to-end process of SMAR&TS customer on-boarding                    
•    To cross sell and expand client’s usage of our transaction banking products

Job Requirements
•    University degree or equivalent
•    Preferably with relevant banking experience and/or experience in the provision of client support
•    Relevant knowledge in transaction banking client service
•    Relevant knowledge in internet banking platform
•    Good communication skills and Japanese speaking is a must as the incumbent will need to communicate with the Japanese corporate clients whose main communication language is Japanese.
•    Analytical, good presentation skills and service oriented.