Data Analytics & Strategy

Details:

• Develop and implement a comprehensive CX strategy 
• Analyzing customer data, feedback, and metrics to derive meaningful insights and make data-driven decisions to enhance the customer journey
• Ensuring consistent and positive customer interactions across all touchpoints
• Collaborating with cross-functional teams to enhance customer satisfaction
• Worked on Big data sets and automation of different reports/dashboards
• Monitoring customer metrics and reporting on CX performance
• Should have a knowledge on creating presentation slides for management reviews

Working Experience: 5+ years

 

Educational Level : Graduate

Technological skills: Knowledge of tools like Advanced Excel, Access, SQL, Power BI/Tableau, Power point, any other analytical tool  

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. 

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. 

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’ .