EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title: Vice President, Client Partner / Account Manager - Insurance

BU/Segment: International Growth Markets & Insurance Consulting

Location: London, United Kingdom (Flexible hybrid working)

Employment Type: Permanent

EXL Insurance Business Unit

EXL’s Insurance team is successfully transforming operations of large insurance groups leveraging deep domain expertise, customer intelligence, dynamic analytics, artificial intelligence, automation and other digital tools and paving the way for a richer, more integrated and personalised user experience.

Operations management, digital and analytics services specialist EXL, with its’ unrivalled knowledge of the insurance domain and is serving the digital needs of the most complex insurance accounts.

Key ingredients of our solution suite:

Integrated omni-channel approach including off-shore services.
Automated, streamlined, intelligent reporting.
Ease of deployment, including Cloud enablement.

Summary of the role:

The Vice President – Account Manager will be responsible for leading and expanding client engagement for strategic accounts based in the Insurance industry. This role demands a dynamic leader who can manage existing client relationships, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery. Manage and nourish existing client relationships while proactively evolving them into broader, value-driven partnerships. Act as a trusted advisor to clients, providing insights and thought leadership that influence strategic decisions.

Reporting directly to the SVP, Insurance & Healthcare Lifesciences, - EMEA, the VP should have demonstrated experience in building and maintaining strong relationships with senior executives, as well as proven success in managing complex sales cycles and achieving revenue targets. Oversee deal structuring, negotiation, and execution to support business expansion. Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction and ensuring alignment between client objectives and EXL service offerings.

The VP will collaborate across internal and external teams to deliver the full spectrum of EXL’s service offerings—namely Data Management, Digital Engineering, Analytics & AI, Revenue integrity services, F&A Ops and Domain operations —ensuring solutions are aligned with client goals and deliver measurable business value. Focus will be on scaling growth, managing complex deals, and transforming traditional client relationships into strategic partnerships

As part of your duties, you will be responsible for:

Define and drive the growth strategy for Tier 1 Personal Lines insurance accounts, building strong relationships with CXOs, Heads of Transformation, Operations Directors and other key stakeholders.
Develop detailed account plans that map EXL’s capabilities to client strategy and critical business challenges, identifying opportunities for new services, competitive displacement, and process improvements.
Act as the primary liaison for strategic accounts, orchestrating both internal teams and external partners to deliver best-in-class outsourcing and transformation solutions.
Maintain oversight of revenue, gross margin and P&L performance, ensuring financial health while exceeding client expectations.
Manage contracts and governance processes, ensuring smooth operations across staffing, agreements and delivery.
Provide market intelligence and competitor insights to shape client strategies and maintain a competitive edge.
Collaborate across EXL’s portfolio—Data Management, Digital Engineering, Analytics & AI, Revenue Integrity, F&A and Domain Operations—to deliver innovative, integrated solutions with measurable impact.

Qualifications and experience we consider to be essential for the role:

15+ years of experience leading and expanding client engagements, with a proven track record in account management, sales, or business development within the Insurance sector.
Minimum 10 years of experience working within or with Insurance companies, with senior-level account management exposure to Tier 1 insurers and key stakeholders.
Deep understanding of Policy & Claims Operations, Underwriting, Analytics, and Digital Operations/BPS, including best-in-class processes and emerging trends.
Strong knowledge of the evolving insurance landscape, including offshore delivery models and digital transformation.
Demonstrated ability to drive business growth while maintaining a client-centric approach, aligning client needs with EXL’s offerings in AI, analytics, cloud, automation, and digital operations.
Skilled at leading cross-functional teams, influencing across matrixed organisations, and collaborating with transformation leaders to deliver strategic outcomes.
Experienced in talent development, setting high delivery standards, and providing thought leadership and strategic guidance to clients.
Strong curiosity and working knowledge of data, AI, and digital transformation, with practical understanding of their enterprise applications.

Behavioural Competencies

Exceptional communication and interpersonal skills, with executive presence and advanced presentation ability.
Highly professional approach with strong people management skills and the ability to build trusted client and colleague relationships.
Calm, sound judgement when managing unexpected or delicate situations.
Strong organisational skills with the ability to manage multiple priorities and meet deadlines under pressure.

As part of a leading global analytics and digital solutions company, you can look forward to:

A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.