Patient Financial Counselor

Under general supervision, performs a wide range of duties and tasks related to the care, treatment and financial assistance of the patient.  This position will be the primary point of contact for patient assistance and special projects.  Provides administrative support to the healthcare team and patients; to include data abstraction, project identification and maintenance of required elements for grant support.  This position will act, in coordination with Director and other outreach staff, as ambassador in the surrounding communities by educating and assisting the patient and community, at point of origin. Responsible for performing activities relating to patients assistance matters.  This includes but is not limited to discussions on financial responsibility and collection of monies.  Answer patient questions about typical medical billing procedures, help patients review their billing statements.  Answer patient questions, gather information and fill out financial assistance forms for possible write-off of medical bills to charity care.  Assists patients with support through community resources, Providence programs, free drug programs, obtaining copayments and down payments as indicated by insurance or policy.  Performs all other duties assigned such as filing, keyboarding, answering telephone, etc.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Mary Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications:

• Associate's Degree in a related field
• Financial and/or patient assistance experience.
• Experience in oncology.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.