Royce Server (FT) - Langham Huntington Pasadena

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.
 

• DEPARTMENT:       Royce Restaurant
• JOB TITLE:              Server          
• REPORTS TO:         Royce Manager
• SUPERVISES:         NA

Primary Objective Of Position:

To deliver prompt and excellent service to ensure an exceptional guest experience.

Responsibilities And Job Duties:

• Greet the guests in a timely, friendly and courteous manner, based on Langham’s fine dining standards.
• Record the detail of the order from the guests, repeating the order to the guests to check for accuracy. Input the order into the POS to inform the kitchen of the particulars in the order being placed.
• Confirm orders with the chefs and bartenders whenever clarification is requested.
• Perform side work at the start and end of each shift as required.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Provide information on wine characteristics, wine production and types of wine to guests.
• Prepare and serve wine using wine service techniques/etiquette.
• Ensure guests are satisfied with the food and service, respond promptly and courteously to any requests
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Check the guest’s check for accuracy of the charges and number of guests were charged, present the check to the guest promptly, and collect appropriate payment and self- cashier.
• Maintain cleanliness and condition of the work areas and equipment.
• Pre bus tables as next course becomes available. 
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
•  Replaces soiled table linens with fresh supply.
• May be required to work varying schedules to reflect the business needs for the restaurant such as holidays and weekends
• Other duties as assigned by Managers.

Physical Demands:

• High intensity and a stressful environment as it pertain to cover counts. 
• Must be able to carry 3 + plates at a time of weights up to 35 pounds.
• Standing for 90 % of work shift is required.
• Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking

Special Skills Required:

• Knowledge and identity of food items. 
• Able to anticipate guest’s needs. 
• Efficiency and attention to detail, maintaining a keen sense of urgency at all times. 
• Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills at all times.
• Ability to access and input information into Micros system.
• Ability to exert physical effort in transporting trays and wine buckets from service area to guest.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Education Required:

• Any combination of education and experience that provides the required knowledge, skills and abilities. 

Experience Required:

• At least 2 years of experience as a server in a fast-paced, fine dining restaurant or wine bar required.
• Previous experience with POS required.
• A strong belief in the art of hospitality and the desire to create meaningful guest experiences.
• Must have and maintain a valid Food Handler's certification

Licenses Or Certificates:

• Food Handler’s Certificate required.
• Must be minimum age to serve alcohol.
• CPR Certification and/or First Aid Training preferred. 

SALARY RANGE: $17.00 - $18.50 PER HOUR 

Note:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise, each colleague remains, always, an “at will” colleague. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. 

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/los-angeles/