DEPARTMENT OF VETERANS' SERVICES

For Veterans and those who care for them.

ADMISSIONS COORDINATOR

Job Location:

Arizona State Veterans' Home - Flagstaff
2100 North Gemini Road
Flagstaff, AZ 86004

Posting Details:

Salary: $21.8680 to $24.5850 (DOE) 

Grade: 18

Closing Date: August 29, 2025

Job Summary:

Would you like to be part of an amazing team that helps veterans thrive? At the Arizona Department of Veterans' Services (ADVS), we are committed to serving and honoring veterans, service members, and their families by ensuring that they receive the highest quality services so they can thrive for a lifetime!

We are looking for an outstanding Admissions Coordinator.

Your rewards:
• The opportunity to receive a pension and healthcare benefits for a lifetime!
• Generous paid time-off benefits
• Wellness, employee assistance programs, and so much more!

Your Contribution:
• Provide the highest quality support services to veterans
• Participate in facility meetings, training sessions, and the implementation of the Arizona Management System (AMS) to achieve continuous improvement and efficiency
• Use and develop your potential within a supportive team environment

Job Duties:

• Accepts admission calls/inquiries
• Meets with referral sources, family members/responsible parties and applicants interested in nursing home placement
• Conducts facility tours
• Provides prospective residents with pre-admission packets
• Completes Admission Screening Checklist
• Determines need for nursing home level of care and ability to cover cost
• Upon receipt of application and supporting documents or forms, reviews information for completeness
• Works with applicants to complete/obtain information required for admission to include DD214, proof of freedom from tuberculosis, proof of payer and other clinical and financial information deemed necessary by the Admissions Committee
  
• Compiles, organizes and presents applications to the Admissions Committee for approval
  
• Maintains data on census (inquiries, admissions, discharges, referral sources)
• Maintains required records
• Prepares and distributes reports. Attends meetings and completes required in-service training
• Participates in special projects as assigned by the Administrator
• Visits and otherwise communicates with current and potential referral sources to provide education regarding benefits available to veterans and to market ASVH services
• Presents ADVS/ASVH information to potential customers and to a variety of audiences
• Reports inquiries, community contacts, hospital visits and number of tours given, along with disposition of each to Administrator on a weekly basis
  
• Distributes completed admission paperwork to various departments to ensure timely billing, placement of documentation in medical chart and continuity of care
• Remains actively involved in AMS processes such as huddle boards, problem solving, Job Breakdown Sheets, success tracking, and standardized work
• Participates fully in the QAPI process, our Quality Assurance and Performance Improvement program mandate by CMS, which incorporates AMS

Knowledge, Skills & Abilities (KSAs):

• Medical terminology
• Medical conditions associated with residents of long-term care/ skilled nursing facility
• Federal and state benefits available to veterans
• Reimbursement systems used by the facility in obtaining payment for care provided
• Community resources that may be used as potential referral sources
• The veteran community

Skills in:

• Verbal and written communication skills
• Active listening skills
• Assessing medical and behavioral conditions to determine eligibility for services
• Understanding and describing various reimbursement systems to consumers
• Gathering, organizing and analyzing information
• Public speaking/presentation skills
• Evaluating, developing, and implementing marketing strategies
• Preparing a variety of marketing and informational materials

Ability to:

• Speak and write clearly, concisely, and effectively
• Deal with varied emotional states of potential residents/family members
• Provide supportive information to families that might be in crisis
• Establish and maintain effective working relationships

Selective Preference(s):

Experience in admissions within in a long-term care/skilled nursing facility

Pre-Employment Requirements:

• Ability to obtain and retain a valid AZ DPS Fingerprint Clearance Card
• Ability to drive in the course of State business. Requires possession of and ability to retain a current, valid state-issued driver's license.
• Current Negative Tb skin test (Mantoux skin test) within the last 6 months or a written statement from a physician, Physician’s Assistant, or a Registered Nurse practitioner indicating freedom from tuberculosis, if in the past has had a positive skin test or tuberculosis

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Veterans' Services offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS).  Please note, enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

If you have any questions please feel free to contact Paul Sharp at recruiting@azdvs.gov or (602) 781-7032 for assistance.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.