General Manager - Pleasant View, UT

Description

TITLE: General Manager

DATE REVISED: August 2025

SUPERVISOR: Regional Manager

POSITION SUMMARY:

As the head of the Team, the General Manager will oversee and manage the overall operations of the business, including--but not limited to--the following: budgets, scheduling, car-wash quality, guest services, hiring, and internal human resources. You will be responsible to guide the store toward our Core Commitments aimed at being Happy, Clean, and Responsible.

GENERAL DUTIES AND RESPONSIBILITIES:

• Protect the interests of the Company and profitably grow the business
• Ensure that all Company policies are maintained, current and up to date
• Spend time in the unit every day
• Understand that the Teamwork ethic starts here. Be the example and work hard with a smile!
• Lead weekly meetings with the Assistant Manager(s). This meeting will include a review of weekly issues such as scheduled events, service changes, maintenance issues, staff issues, promotions and similar affairs
• Provide specialized leadership, training and support to every Manager and Leader
• Communicate daily with your Assistant Manager and Supervisor(s)
• Ensure that all personnel-related paperwork is maintained current and confidential
• Ensure clear communication work schedule according to store labor budgets and golas
• Keep Managers and Leaders on task with clear, written measurable goals
• Ensure that Assistant Managers properly handle disciplinary and human resources issues
• Identify and develop Team Members for future consideration as Leaders
• Guarantee a safe, secure, clean and well-maintained business operation
• Perform quarterly full-store operations inspections with Regional Manager and another representative from Operations
• Investigate and handle all Member/Guest-related complaints, issues, and ensure top-notch Member/Guest service in all operations – through all Managers and Leaders
• Perform all POS and computer related systems tasks
• Ensure Team Members are wearing proper uniforms
• Supervise all scheduled checklists (daily, weekly, monthly, etc.)
• Focus on what’s going on in traffic areas to prevent any kind of accidents with Team Members, customers and vehicles
• Maintain and repair all equipment
• Any additional task that pertains to benefiting the Company and taking care of the Members/Guests

PREREQUISITES:

• Leadership and team-building skills
• A history of success, integrity and ethics
• A willingness to take ownership and display problem-solving abilities
• Background with labor management and strategic staff scheduling preferred
• A desire to learn mechanical and electrical skill sets
• A high level of initiative, attention to detail, and pride in a job well done
• Proficient computer skills including Microsoft Office
• The ability to multitask in a rapidly changing environment
• Great customer service and a passion for building relationships with customers and community members
• Available to work all shifts, including weekends, with a varying schedule
• Valid driver’s license