Support Specialist in Client Support /US Market/

Application Deadline: 30 September 2025

Department: Client Support

Employment Type: Full Time

Location: Plovdiv

Compensation: лв.26,726 / year

Description

At Reward Gateway|Edenred, we’re driven by our culture and our mission to “make the world a better place to work.” We do this through our products and technology, supporting our 2500+ clients and their leaders to connect, recognise and engage their people.

Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission ​​we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work. The position is part of our global support centre in Plovdiv.   

To achieve this mission we also need you to deliver operational and technical support for all Reward Gateway/ Edenred US clients and programs at the highest level of client service.

The working hours for this role are Monday to Friday from from 17h00pm to 01h00am.
 
This is a hybrid role that would require you to be in our Plovdiv office at least two days in a week. 

Key Responsibilities:

• Outstanding help and support to our US clients and their employees across the globe 
• Accurate and well-written answers to incoming queries 
• Fast resolution to queries and problems 
• Develop product knowledge and be on top of technical, industry changes, social media developments, HR trends, current legislation, and employee engagement best practices. 
• Create relationships with other Reward Gateway teams 

Skills, Knowledge and Expertise:

• Fluent written and spoken English 
• Forward-thinking, positive and self-motivated 
• Customer-focused approach with strong interpersonal skills 
• Confident computer user including navigating websites and online software 
• You should be highly organised with great attention to detail and able to evaluate and prioritise customer demands 
• Excited to learn new things and willing to invest personal time and energy in improvement  
• Flexible with the ability to work independently and as part of a team 

The Interview Process:

• Video call with a member of the Talent Acquisition Team
• Client Experience Skill Test to complete in 15-20 minutes for the final interview. This will be shared 30 minutes before your final interview
• Final stage interview with Support Team Managers in Client Support

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.

We hire BETTER.
Find out more about our approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.