Intelligent Automation Specialist

Support the organization’s digital evolution by designing and deploying intelligent automation solutions across departments. This role exists to streamline operations, enhance efficiency, and integrate AI tools that drive business impact. The IA Specialist collaborates with internal stakeholders to identify process bottlenecks and delivers automated workflows that are reliable, scalable, and secure.
The position plays a key role in embedding Automation and AI capabilities into daily operations through enablement, training, and best practice sharing.

YOUR CHALLENGE:

• Integrate AI tools such as GPT APIs, OCR, related AI Builders into business processes to automate decision support and content generation.
• Collaborate with internal stakeholders to identify and document automation opportunities through structured workshops or discovery sessions.
• Develop and share training materials, documentation, and walkthroughs to support internal adoption and upskilling.
• Engage business teams to promote a culture of automation and self-service enablement by showcasing use cases and facilitating peer learning.
• Design and maintain automated workflows across departments using lowcode/no-code tools to improve efficiency and reduce manual effort.
• Ensure workflows comply with access control and documentation standards in line with technology, security, privacy and compliance requirements.
• Monitor and troubleshoot live workflows to resolve errors, reduce downtime, and improve reliability.
• Contribute to an internal automation knowledge base by documenting reusable templates, tool guidance, and lessons learned.
• Any other adhoc tasks which may be assigned by management from time to time 

TO DO IT, YOU WILL NEED:

• Bachelor's degree in a technology, engineering, or business-related field; equivalent experience will be considered.
• Experience designing workflows using low-code/no-code tools such as n8n, Power Automate, Zapier, or Make is essential.
• Familiarity with APIs, webhooks, and basic data structures (e.g. JSON).
• Exposure to AI services such as GPT APIs, OCR and respective Builders and Playgrounds.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Comfortable working cross-functionally and managing multiple requests.
• Curious and self-driven to explore emerging tools and platforms