We believe that opening a business bank account should be as easy as taking your business online—and we mean easy. Our goal is a seamless, fast, and transparent onboarding experience for every business owner. As our Business Onboarding Process Lead, you’ll ensure that we keep our promise to onboard businesses in 5 minutes or less.

Your expertise will reshape and automate onboarding processes, cut through unnecessary back-and-forth, and give businesses the clarity they need every step of the way. Through this, you’ll help us deliver a delightful user experience, showing entrepreneurs they’ve chosen the right bank for their financial journey.

Up for this?

Kick off your application by taking our assessment and find out if bunq is your perfect match! 🚀

Take ownership:
As the Business Onboarding Process Lead, you’ll own the processes that make it possible for companies to get started right away. Specifically, you’ll be in charge of:

Data-driven problem solving: Conduct weekly analyses of users that don’t meet our 5-minute onboarding promise, identify root causes, and reduce inefficiencies to keep that figure below 4%.
Clear communication: Ensure users in onboarding always know what is expected of them, what they need to do next, and receive a clear timeline for their account verification.
Policy optimisation: Conduct quarterly reviews of SBI codes, risk labels, and acceptance policies to remove unnecessary blockers while maintaining compliance
Leverage APIs: Use service providers where possible to directly collect and verify user data, boosting 5-minute onboarding

Requirements

Deep expertise in KYB processes, with familiarity in EDD and CDD across EU markets.
Proven ability to deliver seamless UX for onboarding journeys, ideally with product-facing experience.
Strong analytical and research skills that allow you to turn raw data into actionable business insights.
The ability to plan, organize, and execute complex improvements to onboarding mechanisms while driving real results.
Prior experience optimizing policies and working in regulated environments.
Excellent knowledge of various risk profiles and acceptance standards, including risk-labeling frameworks and decision paths.
Strong communication skills and a user-centric approach to problem-solving—always keeping Eva (our user) at the heart of every decision.