Residence Front Office Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About The Role:

The Four Seasons Residence Club Scottsdale is in search of a dynamic leader to join the team as Residence Club Front Office Assistant Manager. This position will be primarily focused on the Front Desk and Guest Services operations of the Residence Club assisting Four Seasons Residence Club owners and guests. You will be a point of contact for day-to-day operational needs, including answering basic questions pertaining to the Four Seasons interval and fractional ownership, and maintaining their experience at the highest satisfactory level.  

What you will do

• Manages the front desk and guest services employees 
• Interviews, trains, and schedules the staff and conducts Performance evaluations and disciplines staff when needed   
• Coordinates arrivals, departures, and billing requirements for various reservation types; Owner Usage time, Exchanger/Renter stays, and Group overflow... etc. 
• Assures that all financial and credit procedures are followed   
• Assist Owner Services team with flexible room blocking process and ensure any discrepancies are resolved 
• Drive the product and service quality of the Residence Club operation to its highest potential 
• Actively communicate with Owner Services, RC housekeeping, Ocotillo Grill, as well as Resort operational team for residence club employees and owners/guests has most up to date information 
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available 
• As Residence Club Manager on Duty, assist with other duties and task in the other departments in the Resident Club when needed 

What You Bring

• The ability to manage, coach, counsel hourly staff in the Front Office department; Residence Club Front Desk Supervisor, Front desk agents and Guest Services attendants.   
• Previous hotel/resort experience required or similar previous position in management   
• Luxury hotel/resort experience preferred   
• Experience with Forbes Travel Guide standards preferred 
• Ability to stand/walk for up to 10 hours per shifts 

What We Offer:

• Competitive Salary, wages, and a comprehensive benefits package 
• Paid time off without waiting period includes, but is not limited to, sick leave, vacation time, and holidays 

• Complimentary Parking

• Complimentary Employee Meals

• Excellent Training and Development opportunities 
• Employee Discount for stays at any Four Seasons worldwide 
• Complimentary Dry Cleaning for Employee Uniforms 
• Shifts starting time varies; 6:30am, 7:00am, 10:00am, 12:00pm, or 1:30pm 
• Ability to work weekends and holidays with flexible work schedule 
• Candidates must have valid work authorization for the U.S. 

Schedule & Hours

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 

Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company!   We look forward to receiving your application! 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf