Technical Account Manager with German

Technical Account Manager with GermanThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The primary role of the Technical Account Manager (TAM) is to deliver proactive services and to provide technical advocacy to HPE Complete Care and GreenLake customers. The TAM will work closely with customers to develop long lasting relationships and customers for life. TAMs are a valued technical resource to customers, peers, and all members of the Hewlett Packard Enterprise (HPE) Account Team. TAMs are typically experts in one (or more) of the defined HPE technologies (compute, storage or networking). The TAM partners with aligned Complete Care Customers, gaining an in-depth understanding of the customer environments from both a technical and operational perspective. TAMs should have an in-depth knowledge of the end-to-end support process and be capable of correcting problems when they occur. In the event of a customer satisfaction issue, the TAM will partner, as needed, with appropriate HPE resources to ensure the issue is resolved.

How you will make your mark:

• Account Support Plan (Develop/Maintain)

The TAM assists the Account Support Manager (AMS) in creating an Account Support Plan (ASP). The ASP is a living document that should assist the account team in delivering the proactive services that the customer has purchased. It includes those recommendations and expectations from both parties that are deemed to be a measure of successful delivery.

• Operational Profile Management, including Environmental Profiling

The TAM will collaborate with the ASM to create an operational profile of the aligned customer’s technical environment, in order to understand the criticality and business purpose of the environment (s). This information is intended to assist the delivery teams in understanding how incidents and corrective actions plans would impact the customer.

• Support Activity Reviews (Quarterly, Annually or Variable)

Drive the technical review with the customer, including a detailed review of all the HPE remote support related activities. Support incident data is analyzed to help identify trends and action plans to reduce risk and recurrence. The Support Activity Review is usually delivered as an element of the Support Planning and Review Meeting.

• Lead Proactive Technical Delivery

The TAM will lead the delivery of a predefined set of proactive deliverables, including Firmware and Software gap analysis, collaborating closely with the aligned account team and utilizing the RSS (back-office) where applicable.

• Support Team Days

Where applicable, the TAM will provide or facilitate the services delivered via any Support Team Days (STDs) the customer has purchased. These services may include: System Health Checks, Onsite Assistance, Upgrade Planning Reviews, etc.

• Onsite Visits (optional)

The TAM may travel to the customer’s location as mutually agreed. The TAM will participate in customer meetings to: Gain an in-depth understanding of the customer’s environment, foster a better working relationship, and garner knowledge of upcoming customer activities.

About you:

• Bachelor degree preferably in technical studies

• Fluent in written and verbal English

• Fluent in German

• Analytical troubleshooting and problem-solving skills

• Time management skills and working with strict deadlines

• Team worker

• Excellent customer, telephone, oral and written communications skills

• HPE Product lines intermediate knowledge

• Advanced Business Process Knowledge MS Office

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.