Director of Quality & Compliance

Company Description

A mission-driven organization, Lutheran Metropolitan Ministry (LMM) serves people in Northeast Ohio and walks with them on their road to self-sufficiency.  LMM helps empower people to overcome barriers, obtain job skills, gain employment, locate safe and stable housing, access counseling and support services, stay out of prison, and secure second chances in community. Our mission is to challenge systemic injustices faced by those who are oppressed, forgotten and hurting by providing responsive solutions, advocacy and hope.

Position Summary

The Director of Quality and Compliance is responsible for establishing, implementing, and maintaining quality management systems to ensure the organization’s adherence to best practices and alignment with regulatory standards, accreditation requirements (e.g., Council on Accreditation – COA), funding obligations, and internal policies. The Director manages quality and compliance, and supports risk management activities, by developing policies and procedures, conducting audits, and reporting on performance metrics to leadership and the governing body. The Director will serve as a subject matter expert and work collaboratively with senior leadership and across departments to foster a culture of accountability and performance to ensure the organization consistently meets established quality standards and participant expectations.

Some of the duties include:

• Coordinate the development of annual program and department work plans, incorporating agency strategic priorities, regulatory requirements and quality benchmarks
• Serve as a resource for all departments to provide guidance on designing, implementing, analyzing and reporting on data
• Collect and share performance data with the team, including the creation of reports, charts, graphs, and dashboards
• Implement effective strategies for communicating policies to staff and ensuring understanding and adherence
• Develop and deliver training, in coordination with human resources training specialist
• Facilitate data review and analysis, and decision-making from data
• Support departments to improve the quality of services and operational effectiveness through data analysis, identifying areas for enhancement, and implementing corrective actions
• Provide leadership to support the effectiveness of the Operational Excellence and Risk Management (OERM) Team and the work of the PQI Committees: Data Excellence; Service Ethics; Health & Safety
• Monitoring quality and compliance performance through KPIs and implementing improvement strategies
• Analyze and report on quality metrics, compliance status, and improvement activities, maintaining accurate records of all audits, assessments, and corrective actions taken
• Present various reports to internal and external stakeholders
• Lead the planning and execution of internal audits to assess compliance with organizational policies, contractual obligations, and regulatory and programmatic standards
• Oversee preparation and coordination of accreditation activities, including ongoing compliance with COA standards
• Serve as the primary liaison for external audits, funder monitoring visits, and lead for accreditation site reviews
• Identify compliance risks and implement corrective actions or quality improvement strategies as needed
• Produce regular compliance reports for executive leadership, board committees, and funders as required
• Support the organization's risk management efforts, including incident review and mitigation planning
• Promote a culture of compliance, ethics, and continuous improvement throughout the organization
• Provide oversight and strategic direction for compliance functions including internal auditing, risk assessment, policy review, and staff training

Qualifications

Our ideal candidate possesses Bachelor’s degree required; Master’s degree in Public Administration, Social Work, Nonprofit Management, or related field preferred. A minimum of 5 years of compliance, quality assurance, or regulatory oversight experience in a nonprofit or human services setting. Experience with COA or similar accreditation process is strongly preferred. Prior supervisory experience required

LMM offers a number of benefits for staff including, but not limited to: medical, dental, vision, disability, life, generous paid time off and a 403(b) retirement savings plan.   LMM is an Equal Opportunity Employer that values diversity in life experiences and backgrounds. LMM promotes equality for individuals of all backgrounds, including Minorities, Females, Disabled Individuals, and Veterans. LMM also maintains a drug-free workplace.

Join our team!  Go to: https://www.lutheranmetro.org/get-involved/careers/  to complete an online application and attach a cover letter (with salary requirements) and resume. The salary range for this position is $70,000.00 to $80,000.00.