Administrative Assistant - Commercial Services - South Euclid, OH

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

The Administrative Assistant, Operations will provide support to the general organization and its customers and must ensure they follow company mission statement and values.  This position provides general office, human resources and recruiting support with a variety of clerical activities and related tasks.

⭐This is an in office position based out of South Euclid, OH ⭐

Competencies Required:

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. 
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives. 
• Courage – Steps up to address difficult issues and says what needs to be said. 
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations. 
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions. 
• Drives Results – Consistently achieves results, even under tough circumstances. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor MCS customer service email and repond to customers emails throughout the day.
• Answer day to day Associates’ questions as necessary.
• Organize employees safety program with follow up to  Area Manager ensuring completion of  training and proper documentation was submitted for retention.
• Direct Associates to the correct MasterCorp Department related to various questions; such as time off accruals, verifications of employment, paycheck questions, etc.
• Achieve branch staffing objectives by assisting potential candidates with on-line applications and requirements. 
• Coordinate applicant interviews with hiring managers.
• Assist Associates with site-specific background authorization paperwork as necessary.
• Assist new hires with completing New Hire paperwork and onboarding.
• Perform initial new hire orientation and safety training.
• Coordinate new hire’s information and start date with field managers.
• Collect and organize payroll information (as needed) and submit to Payroll Department for processing.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Disburse Customer History Reports (CHR).
• Provide coverage for front desk at beginning and/or end of day based upon schedule.
• Support the branch by attending Operations (Ops) meetings.
• Answer incoming calls and direct to the proper Associate/Department. 
• Print out and update checklists and nightly logs.
• Create Blood Borne Pathogens (BBP) and Health Insurance Portability and Accountability Act (HIPPA) certificates as needed.
• Create ancilary proposals as needed.
• Process and receive supply orders.
• Send reports to customers.

Experience And Education:

• Minimum two (2) years’ experience in branch/office administration in a relevant industry environment.
• High School Diploma or equivalent combination of education and work experience.
• Bachelor’s degree preferred.
• Intermediate experience using Microsoft Office products (Word, Excel, Teams).

Other Qualifications:

• Ability to effectively communicate in both English and Spanish (written/verbal)
• Phone and online meeting platform skills (MS Teams)
• Support workplace diversity
• Displays professionalism with proven business and project management skills

Work Environment

• This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.

The Administrative Assistant, Operations is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp leadership.

MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, genetics or protected Veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
________________________________________
Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.