Customer Care Representative (Temp)

Join our team and deliver exceptional customer experience as a Customer Service Representative. We are looking for an experienced, energetic person to help us through the holiday rush. In this role, you’ll ensure a world-class experience for our direct consumers and warranty services by handling inquiries with professionalism, meeting product delivery and return expectations, and championing our commitment to quality.

Responsibilities:

Serve as the first point of contact for consumer inquiries via Zendesk CRM.
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
Assist customers with order processing, shipment tracking, and returns or exchanges.
Identify and resolve customer concerns, provide proactive solutions to improve their experience.
Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
Identify customer inquiry trends and provide feedback for process improvement.
Demonstrate customer-focused communication skills and professionalism across all levels of the organization.

Skills and Experience:

Language: Fluent in English; bilingual capabilities are a plus.

Experience:

Prior experience in a multichannel customer service role (phone, email, CRM, live chat) preferred.
Familiarity with Oracle, Shopify, Zendesk, and all Microsoft Tools is a plus.

Professional Skills:

Strong written and verbal communication skills with excellent grammar and attention to detail.
Ability to type at least 60 words per minute (WPM) with a professional level of keyboard accuracy.
Proficient in time management and prioritization, with the ability to meet deadlines under pressure.

Attributes

Empathetic and skilled at understanding customer concerns.
Calm under pressure and capable of de-escalating tense situations with professionalism and tact.
Enthusiastic, dependable, and customer-oriented mindset.
High attention to detail and accuracy in processing orders.

Additional Information

Schedule: Weekends and holidays may be needed.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we’d love to hear from you!

CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality.

The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.

BENEFITS:

Comprehensive medical, dental, and vision benefits
Bonus
401K Plan
Tuition Assistance
Employee Discount Purchase Program
Paid Parental Leave
Employee Stock Purchase Program
Generous paid time off and holidays
Pet Insurance