Process Manager - Vulnerability Management

ABOUT KINETIC IT:
We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

ABOUT THE OPPORTUNITY:
Are you a process-driven leader who can turn vulnerability data into meaningful outcomes and keep teams aligned, informed, and accountable?

We’re seeking a Process Manager to take ownership of the end-to-end vulnerability management process across our supported infrastructure. In this role, you’ll go beyond tracking vulnerabilities - you’ll drive their remediation, manage risks and deferrals, and keep stakeholders at every level engaged and informed.

This is a high-impact, cross-functional position that blends security, service management, governance, and communication — ideal for someone who’s as comfortable building a Power BI dashboard as they are facilitating a governance meeting with senior stakeholders.

ABOUT YOU:

If you are a Process Manager or an experienced Governance, Risk and Compliance (GRC) consultant with exposure to Vulnerability Management, this role could be the perfect next step for you.

• Strong, hands-on experience with ServiceNow, particularly the Vulnerability Response module.
• Solid understanding of vulnerability management platforms such as Qualys, CrowdStrike, or similar.
• Skilled in building and maintaining dashboards and reports (Power BI, Excel, or within ServiceNow).
• Demonstrated experience coordinating structured vulnerability management, IT risk, or remediation processes.
• Confident facilitator of governance forums, remediation meetings, and stakeholder briefings.
• Strong communication and stakeholder management skills — able to engage both technical teams and business leaders.
• Familiar with ITSM frameworks (ITIL), patching cycles, and risk management practices.
• Analytical, structured, and proactive — with a passion for service quality, continuous improvement, and measurable outcomes.

DUTIES & RESPONSIBILTIIES: 

• Own and operate the full vulnerability management process — from intake through remediation, tracking, deferrals, and closure.
• Leverage ServiceNow Vulnerability Response to manage workflows, SLA tracking, and reporting.
• Build and maintain dashboards and reports (ServiceNow, Power BI, Excel) that give clear visibility into progress, backlog, and risk posture.
• Use data from CrowdStrike, Qualys, and ServiceNow to identify trends, prioritise remediation, and escalate issues.
• Lead and facilitate governance sessions, ensuring stakeholders are aligned on progress and priorities.
• Track and resolve remediation blockers, collaborating with technical teams and business units.
• Document and manage vulnerability-related risks, issues, and deferrals — ensuring appropriate risk acceptance and governance processes are followed.
• Act as the central point of contact for vulnerability updates, audit requests, and compliance reporting.
• Support alignment with internal policy frameworks and external standards (e.g. ACSC Essential Eight, ISO27001) and ensure SLA obligations are met.

THE KINETIC IT DIFFERENCE:

• Flexible working, paid parental leave, and other benefits tailored to your individual goals
• Regular fun company and social events
• Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

HOW TO APPLY:

First, check out our website Kineticit.com.au. If you like what you see then, Click the ‘Apply Now’ button or contact our careers account on careers@kineticit.com.au