Mortgage Branch Operations Manager; BR 68 - VA Bank; 8.21.2025

Description

Position Type: Full Time, Salaried Exempt

Department: Mortgage 

Reports To: Mortgage Branch Manager

Position Summary

The Branch Operations Manager is responsible for overseeing the daily administrative and operational functions of the mortgage branch. This role ensures consistent execution of internal processes, supports compliance and productivity efforts, and serves as a central point of coordination across departments. Duties include managing employee workflows, facilitating team communications, and overseeing timecard approvals and operational reporting.

Key Responsibilities

• Manage day-to-day branch operations to ensure efficiency, accuracy, and compliance with company standards
• Oversee timecard review and approval, ensuring accurate payroll processing and adherence to scheduling policies
• Coordinate with processing, underwriting, and sales teams to streamline pipeline activities and resolve operational issues
• Monitor loan file workflows to support timely closings and reduce bottlenecks
• Track and report branch performance metrics and escalate operational concerns as needed
• Maintain internal controls over document retention, client files, and system usage
• Act as liaison between branch staff and corporate departments (HR, IT, Compliance, etc.)
• Support training, onboarding, and ongoing development of operational team members
• Assist branch leadership with audits, vendor relations, and resource planning
• Ensure the physical and digital work environment meets company standards for productivity and data security

Requirements

Required Qualifications:

• Bachelor’s degree or equivalent work experience in business, operations, or finance
• 5+ years in mortgage operations or a similar environment, with demonstrated leadership capabilities
• Strong organizational, communication, and time management skills
• Experience with loan origination systems, payroll/timekeeping platforms, and document management tools
• Ability to manage competing priorities and maintain confidentiality
• Knowledge of mortgage regulations and workflow best practice