assist in planning and conducting qualitative user research—including interviews, usability tests, field studies, and surveys.
support desktop research and competitor analysis to uncover trends, behaviours, and opportunities.
collaborate with designers and strategists to help identify research questions and frame hypotheses.
participate in workshops, synthesis sessions, and ideation activities to translate findings into actionable insights.
help create personas, journey maps, and insight reports that inform design decisions and inspire teams to develop product and strategy solution .
communicate findings clearly through visual storytelling and presentations, internally and to clients.
continuously explore new research tools and methods to strengthen our human-centered design practice.

bachelor’s degree in Design, Psychology, Anthropology, HCI, or a related field. Relevant internships or academic research experience is a plus.
basic understanding of UX research methods and the product development process.
curiosity, empathy, and strong observation and listening skills.
proactive mindset with good organizational and communication skills.
confidence in presenting ideas in both English and Chinese—written and spoken.
familiarity with tools such as Figma, Miro, Excel, or survey platforms is a plus.
bonus: Solid visual skills on UI, graphics, etc.
bonus: Experience in physical prototyping, 3D tools, or coding/front-end knowledge is a welcome addition.

a place on a friendly, international team that values both strong craft and strong character.
a structured onboarding program and mentoring to support your development.
a bright, creative studio in Shanghai, with flexible hours and benefits that promote work-life balance.
opportunities to learn from experienced colleagues, attend design events, and grow your skills on diverse, real-world projects.
a collaborative work culture where research is valued, and your voice contributes to meaningful design.

UX Researcher - Shanghai

PHOENIX